Issue

If a custom image has been selected in the System Theme, notification emails received while the "Include email header" setting is enabled will have a "broken image" icon:

Product Line

Power Monitoring Expert 2020

Power Monitoring Expert 2021

Power Monitoring Expert 2022

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment

Notifications

Event Notification Module (ENM)

Web Applications

Cause

Custom images in notification emails are not currently supported.

Resolution

There is currently no workaround to include a custom image in emails directly sent by the Event Notification Module.

To prevent the "broken image" icon from displaying in the notification emails:

1. In the PME Web Applications, navigate to the Settings tab > Alarms > Notifications > Settings.

2. Uncheck "Include email header", then click Save.

Released for:Schneider Electric India