Why is the keypad not included with ATV61 and ATV71 drives?
Issue:
The keypad is not included with ATV61 and ATV71 drives.
Product Line:
Altivar 61 and 71 drives
Environment:
All
Cause:
Customer concerned whether the HMI came with the drive
Resolution:
For all ATV61 and ATV71 drives without the letter Z at the end of the part number the keypad is included.
However, it is easy to not notice the keypad in the packaging material. The keypad is located inside folded cardboard that also functions as packing material. Check inside all folded cardboard packing materials. There is no sticker to indicate that the keypad is inside.
ATV61 & ATV71 drives with the letter Z at the end of the part number do not include the removable LCD HMI keypad display. These units do have a simplified LED display and programming keys on the face of the control board itself. The removable LCD HMI keypad display may be installed on these units.
The keypad is not included with ATV61 and ATV71 drives.
Product Line:
Altivar 61 and 71 drives
Environment:
All
Cause:
Customer concerned whether the HMI came with the drive
Resolution:
For all ATV61 and ATV71 drives without the letter Z at the end of the part number the keypad is included.
However, it is easy to not notice the keypad in the packaging material. The keypad is located inside folded cardboard that also functions as packing material. Check inside all folded cardboard packing materials. There is no sticker to indicate that the keypad is inside.
ATV61 & ATV71 drives with the letter Z at the end of the part number do not include the removable LCD HMI keypad display. These units do have a simplified LED display and programming keys on the face of the control board itself. The removable LCD HMI keypad display may be installed on these units.
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