PM850/870 Device Reboots For No Apparent Reason in ION Enterprise \SPM \ PME

Issue
An ION Enterprise 5.6 SP1 or 6.0, StruxureWare Power Monitoring (SPM), Power Monitoring Expert (PME) system which includes a PM850 or PM870 device,
the device reboots periodically for no apparent reason.

Product Line
PM850
PM870

Environment
ION Enterprise 5.6 SP1, StruxureWare Power Monitoring (SPM), Power Monitoring Expert (PME)
PM850
PM870

Cause
There is a problem with firmware versions for PM8 devices prior to v10.8 which can cause the device to reboot if it is polled frequently.

Resolution
Upgrade the meter firmware to version 10.8 or greater. Upgrading the meter firmware will also allow the device to provide information required for a CBEMA plot.

Access to firmware upgrade instructions, including a how-to video and a link to the latest firmware can be found at: Firmware Upgrade - Instructions and Downloads
If only the firmware is required, it can be downloaded directly from: http://www.schneider-electric.com/en/download/document/PM8xx_V12.5/

Or Alternatively,

1) Using an internet browser navigate to www.schneider-electric.com
2) select Support, then Download Center from the Green menu bar
3) type "PM800 Series V12.500 Firmware" into the search bar and click on the Search button
4) click on the "PM800 Series V12.500 Firmware" link presented in the search results
5) click on the Download button to start the download and save the file

Note: Also by entering only PM800 and/or keyword search criteria into the search bar, you can find a wide variety of PM800 related documents.