All Sites show disconnected in Management Console and there is no real time data
Issue
Customer is unable to view real time data from all devices. Real-time data was previously viewable.
All sites show connected in Management Console but show disconnected when viewed in the Diagnostic Viewer.
All devices can be pinged or accessed through ION Setup or their internal webpage.
All services are started and restarting them does not correct the issue.
The user may see the following errors in Vista or WebReach:
Source not connected
Quality=Unknown
Environment
IONE, ION Enterprise, PME, Power Monitoring Expert
Cause
This issue is a result of stopping the ION Connection Management and ION Component Identifier services, or starting them in the wrong order.
The services may start in the wrong order after rebooting the IONE/PME machine.
Resolution
The two services should be set to Manual and restarted in the order below. Even with the services set to manual, they will start when necessary. After starting the Connection Management Service, the Component Identifier Service will start automatically.
- ION Connection Management Service
- ION Component Identifier Service
게시 대상: 슈나이더 일렉트릭 Korea
도움이 필요하신가요?
제품 선택기
애플리케이션에 적합한 제품과 액세서리를 빠르고 쉽게 찾을 수 있습니다.
견적 받기
영업 관련하여 온라인으로 문의하시면 전문가가 연락드립니다.
구매처
해당 지역의 가장 가까운 슈나이더 일렉트릭 대리점을 쉽게 찾을 수 있습니다.
지원 센터
한 곳에서 모든 요구 사항에 대한 지원 리소스를 찾아보십시오.