The VIP in ION Designer gives the error message 'bad handle detected' when linking modules to an ION meter
Issue
When attempting to link modules to a meter, the error message 'bad handle detected' is displayed in Designer. In the event log, there may be errors such as the following:
Client Subsystem: can not add statement: Ball_Plant_3.MDP_6 does not exist in the NOM database. Creating a new module to link to the meter does not help to fix the problem.
Product Line
Power Monitoring Expert 8.x
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Environment
Power Monitoring Expert - Designer
Cause
Devices may not be communicating or their node may be busy. Tree states display the status of all ION nodes, hardware and software. Nodes can be locked by other components requesting information and being stuck in processing.
Resolution
- Restart the ION Services
- If that does not solve the problem, refresh the tree files. Stop all ION Services, delete the tree file (...ION Enterprise\config\trees or Power Monitoring Expert\config\trees) for the malfunctioning devices, then start the services again.
게시 대상: 슈나이더 일렉트릭 Korea
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견적 받기
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구매처
해당 지역의 가장 가까운 슈나이더 일렉트릭 대리점을 쉽게 찾을 수 있습니다.
지원 센터
한 곳에서 모든 요구 사항에 대한 지원 리소스를 찾아보십시오.