Users currently running Power Monitoring Expert (PME) 7.2.2 (recently upgraded from PME 7.0.1) alarms are not showing up in Web Application.

Issue
The customer has recently upgraded from PME 7.0.1 to PME 7.2.2 and their alarms are not showing up in Web Application.

Customer gets a "Debugging resource string are unavailable" error when they try to view Alarms from Web Application as shown below:



In addition, when customer views the "Log Viewer" the following error is seen:


Product Line
SPM 7.0.1
PME 7.2.2

Environment
Alarms show up in Global Event Viewer but it's not coming in Web Application.

Cause
The framework.xml file on the Applications\Applicationframework folder had the wrong configuration for the alarms web application. The content was similar to the last version of PME and was not properly updated during the in-place update process.

Resolution #1
The error was identified on the Library line under the Alarms application tag:

Navigate to following path: ….\Power Monitoring Expert\Application\ApplicationFramework and find Framework.xml file
-Open Framework.xml file with Notepad
- Find (PME version up to 7.2.1 )
- Replace "Library className="FirstLibrary" /> " with (PME 7.2.2 version)
Then, do IISReset from command Prompt.

Resolution #2
If the first resolution doesn't work then follow the alternate knowledge base article https://www.se.com/us/en/faqs/FA210128/

Recommendation
If you are using an older version of PME, consider upgrading to the latest version for improved protocol support and security. For assistance with integration or upgrades, contact Schneider Electric Technical Support at:pmo.support@se.com

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