Why won't SoMove connect to my new Lexium 32 drives?
Customer's using SoMove may experience the inability of the software to connect to newer drives with later versions of firmware.
As the factory makes improvements or resolves issues related to the Lexium 32 firmware they then create newer versions of firmware.
If your installed version of DTM library for Lexium 32 drives is an older version then SoMove will not recognize Lexium 32 drives with firmware developed after the version of DTM library was created.
To resolve this you should download and install the latest version of DTM library for LXM32.
It is a good practice to periodically update the DTM library of SoMove to avoid connection issues with the latest versions of firmware.
It is not typically required to update SoMove.
The only time update of SoMove is required is if the version of SoMove is very old and you experience compatibility issues with new DTM libraries.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
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