Issue:
When manually selecting an APC UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation, multiple categories must be considered.
Product Line:
PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher
Environment:
All supported operating systems are connected to Smart-UPS, Easy UPS On-Line, or Back-UPS.
NOTE1: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.
NOTE2: Linux operating systems are only supported with Smart-UPS and Easy UPS Online models. Smart-UPS (Type A) connected over USB is not supported on Red Hat® Enterprise Linux® 7.x.
Back-UPS are not supported with Linux operating systems.
See a list of supported UPS below.
Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS or Back-UPS
Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) or run auto-detect of UPS on a Windows OS.
Depending on your UPS model, the model and serial numbers are printed on the barcode label at the back or bottom of the UPS. Some rack-mount Smart-UPS have the barcode label behind the front bezel.
All supported Smart-UPS UPS models are categorized into two types:
- Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
- Type B - Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRTL
Supported Smart-UPS and Easy-UPS models are
| Type A UPS | Type B UPS |
| SMT | SU |
| SMX | SUA (including C500J) |
| SURTD | SURT |
| SRT | SURTA |
| SMTL | SC |
| SCL | SUM |
| SMC | SRV Models: (3kVA & below) |
| SRTL | UX |
SRC models:
| Any SRC model, excluding those listed under Type A. |
NOTE: A Back-UPS model is neither Type-A nor Type-B. In the installer dropdown list, select Back-UPS.
Supported Back-UPS models with prefix
| BV | BVX-LI | BVK | BE | BN | BK | BX | BR | BGM. |
Example of a Back-UPS with prefix BN
For more information on Smart-UPS models, see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models, see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020.
For more information on Back-UPS models, see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks
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