PowerChute support with USB or Serial communication - Supported APC UPS Models

Issue:
When manually selecting an APC UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation, multiple categories must be considered.

Product Line:
PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher

Environment:
All supported operating systems when connected to Smart-UPS, Easy UPS On-Line, or Back-UPS.

NOTE1: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.

NOTE2: Linux operating systems are only supported with Smart-UPS and Easy UPS Online models. Smart-UPS (Type A) connected over USB is not supported on Red Hat® Enterprise Linux® 7.x.
Back-UPS are not supported with Linux operating systems.

See a list of supported UPS below.


Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS, or Back-UPS.

Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPSs with model prefixes (e.g., SMT, SMX, SMC, SU, etc.) or run auto-detect of UPS on a Windows OS.

We recommend running autodetect when installing PowerChute on a Windows OS.

Depending on your UPS model, the model and serial numbers are printed on the barcode label at the back or bottom of the UPS. Some rack-mount Smart-UPS have the barcode label behind the front bezel.

All supported Smart-UPS UPS models are categorized into two types:

• Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, DLT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
• Type B - Smart-UPS excluding UPS models with prefix SMT, DLT, SMX, SURTD, SRT, SMTL, SCL, SMC, UX, and SRTL

Supported Smart-UPS and Easy-UPS models are

Type A UPS	Type B UPS
SMT or DLT	SU
SMX	SUA (including C500J) or DLA
SURTD	SURT
SRT	SURTA
SMTL	SC
SCL	SUM
SMC	SRV Models: (3kVA & below)
SRTL	UX
SRC models: SRC2KUXI SRC3KUXI SRC3KUXIX709	Any SRC model, excluding those listed under Type A.

NOTE: A Back-UPS model is neither Type-A nor Type-B. In the installer dropdown list, select Back-UPS.
Supported Back-UPS models with prefix

BV

BVX-LI

BVK

BE

BN

BK

BX

BR

BGM.

Example of a Back-UPS with prefix BN

For more information on Smart-UPS models, see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models, see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020.
For more information on Back-UPS models, see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks

For assistance with the device drivers see Schneider Electric FAQ FA164514

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