Issue:
Cannot reset LXM32 drive to factory default
Product Line:
LXM32, SoMove
Resolution:
If you remove a hardware component from the LXM32 configuration, you cannot do a factory reset unless you acknowledge this change in SoMove.
In SoMove, you need to go to the "Start Up Messages" tab and acknowledge the removal of a hardware module (communication card, encoder card...).
After acknowledging the module removal, you should restart the drive and you should be able to do a factory reset.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Cannot reset LXM32 drive to factory default
Product Line:
LXM32, SoMove
Resolution:
If you remove a hardware component from the LXM32 configuration, you cannot do a factory reset unless you acknowledge this change in SoMove.
In SoMove, you need to go to the "Start Up Messages" tab and acknowledge the removal of a hardware module (communication card, encoder card...).
After acknowledging the module removal, you should restart the drive and you should be able to do a factory reset.
If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
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