Issue:
Customers may wish to clarify why APC recommends using only genuine APC RBC in their UPS rather than 3rd party batteries with similar specifications, and may also wish to find out how to differentiate between a genuine APC RBC and a 3rd party battery.
Product Line:
All APC UPS models using RBC type batteries.
Resolution:
Using of a non-APC battery may result in lower runtime, damage the UPS, create hazardous conditions, or void safety certifications on the UPS.
Using of a non-APC battery will void APC’s Equipment Protection Policy.
APC generally provides a 2-year warranty on each RBC.
APC supplies the appropriate instructions, wires and connectors.
Note:
The APC RBC batteries that are supplied with(in) a UPS will not have a dedicated Serial Number sticker, however they will always have a label marking them as Genuine APC shown below.
All APC RBC batteries purchased separately will have a dedicated Serial Number sticker showing the RBC Model and Serial Number, in addition to the below Genuine APC label:
Customers may wish to clarify why APC recommends using only genuine APC RBC in their UPS rather than 3rd party batteries with similar specifications, and may also wish to find out how to differentiate between a genuine APC RBC and a 3rd party battery.
Product Line:
All APC UPS models using RBC type batteries.
Resolution:
Using of a non-APC battery may result in lower runtime, damage the UPS, create hazardous conditions, or void safety certifications on the UPS.
Using of a non-APC battery will void APC’s Equipment Protection Policy.
APC generally provides a 2-year warranty on each RBC.
APC supplies the appropriate instructions, wires and connectors.
Note:
The APC RBC batteries that are supplied with(in) a UPS will not have a dedicated Serial Number sticker, however they will always have a label marking them as Genuine APC shown below.
All APC RBC batteries purchased separately will have a dedicated Serial Number sticker showing the RBC Model and Serial Number, in addition to the below Genuine APC label:
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