Issue:
How do I update  the firmware of XU1K3LLXXRCC, XU2K0LLXXRCC, and select Smart-UPS SRT models using a USB Flash Drive?

Links to download all necessary files can be found at the end of this document and in the table below.

Product Line:

• Smart-UPS XU Industrial
• Smart-UPS SRT 5-10kVA
• Smart-UPS Ultra

Environment:
XU1K3LLXXRCC, XU2K0LLXXRCC
Smart-UPS SRT 5-6kVA, UPS ID1020 & ID1044
Smart-UPS SRT 8-10kVA, UPS ID1021 & ID1045
Smart-UPS Ultra 2.2&3kW, UPS ID1034 (version 06.1 and higher) & ID1062 (version 01.3 and higher)
Smart-UPS Ultra 5kW, UPS ID1226
Smart-UPS Ultra 8&10kW, UPS ID1227

Cause:
Certain Smart-UPS SRT and Industrial XU models support UPS firmware update via a USB Flash Drive.

This method not supported by certain Smart-UPS Products. This FAQ will explain how to perform this update on specific UPS models specified above.
For information on updating the UPS firmware via a Network Management Card, or the Firmware Upgrade Wizard, please refer to FAQ FA164737 .

NOTE: During the update process the UPS will not be able to provide battery backup in the event of a power outage

Resolution:
Follow the steps below to determine your current UPS firmware revision and ID, select the proper firmware image, and update the UPS firmware.

Step 1: IMPORTANT: For Smart-UPS Ultra models with ID 1226 & 1227, the firmware of the Network Management Card must be updated to version 2.5.4.4 or later. Refer to FA156047 to update the firmware of the Network Management Card. Note: always download the latest NMC firmware for SUCAN application from se.com:

Step 2: find the current UPS Firmware version via the UPS LCD display:
From the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".

Step 3: find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.

• Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
• The same models of UPS may have different UPS IDs depending on when they were produced.
• The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.

The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to update and ensure you use the firmware file with the compatible ID. Using the incorrect firmware file can result in damage to the UPS.

Step 4: Download the appropriate firmware file available in the table below or from the FirmwareFiles.zip folder available at the end of this document.

UPS Series	UPS ID	Firmware File	Latest Firmware Version Release Notes	Firmware Update with Output On Available	Crypto- graphycally Signed
SRT	1020	SRT1020UPS_15-9.enc	UPS 15.9	No	Yes
SRT	1021	SRT1021UPS_15-7.enc	UPS 15.7	No	Yes
SRTL*	1227	SRTL1227UPS_1-2.enc	UPS 01.2	No	Yes
SRTL	1034	SRTL1034UPS_06-8.enc	UPS 06.8	Yes	Yes
SRTL	1062	SRTL1062UPS_4-9.enc	UPS 04.9	Yes	Yes
XU	1016	XP1016UPS_15-1.enc	UPS 15.1	No	Yes
XU	1017	XU1017UPS_15-7.enc	UPS 15.7	No	Yes
XU	1033	XU1033UPS_15-7.enc	UPS 15.7	No	Yes

Notes:

1. * For SRTL UPS models with ID 1226 & 1227, always perform a Logic Reset or "Brain Dead" before initiating the firmware update. Refer to FAQ000269051 for more information.
2. It is not recommended to perform a firmware downgrade to a lower firmware version.
3. In rare situations, the UPS firmware update may not install automatically after the firmware file was transferred to the UPS. Refer to FAQ000258690 to complete the UPS firmware update.

Step 5: Follow the instructions below to update the UPS firmware:

Step 1	Important: The USB drive must first be formatted, and configured to FAT32 file system. Copy the correct .enc firmware file only to the USB Flash Drive.
Step 2	Connect the USB device to the USB port of the unit.
Step 3	Wait until the system detects the USB. Verify the screen in the next column is displayed. This screen will be shown for about 1minute.
Step 4	After 1 minute, the USB Device menu will appear. Note: If this does not appear, go to the Configuration Menu, and select USB Device
Step 5	Scroll down and select “Install UPS Firmware”
Step 6	Select “Yes” to update the firmware Note: Do not remove USB while updating firmware
Step 7	Display automatically pop ups with “Receiving Firmware Image X% Completed”
Step 8	Validating the file
Step 9	Display automatically pop ups with “Installing Firmware X% Do Not Power Off”
Step 10	Once update is successful, the system will reset and display this screen.
Step 11	The system will now return to the "USB Device" menu. Select “Eject”. Once “Safe to Remove USB Device” pops up you may remove the USB drive.
Step 12	Once the USB Drive is removed you need to reboot the Network Management Card: Login to the NMC Web Interface Go to the "Control" menu Select "Network" then "Reset/Reboot" This will reboot the Network Management Card. Your load will not be affected

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