Issue:
Some NBPD0165 cameras have motion mask on by default.
Product Line:
NetBotz
Environment:
NBPD0165 camera
Cause:
Some NetBotz cameras may not be detecting motion due to a pre-set motion mask from the factory.
Resolution:
If your NetBotz camera pod NBPD0165 is not detecting motion when it clearly should be, simply turn off the motion mask using the following steps.
Log into the NetBotz Main appliance (750 or 755)
Select the camera pod by clicking on it on either the "Overview" page or the "Devices" page.
Click the "SETTINGS" button.
Below where it's marked "Draw on the camera image below to define regions where the camera will NOT detect motion." Click the "CLEAR ALL" button.
Scroll to the bottom of the page and click the "OK" button.
Specific to serial numbers starting in Jan 2022 ex. 9A2202Y01088
camera FW a720211203NX
Some NBPD0165 cameras have motion mask on by default.
Product Line:
NetBotz
Environment:
NBPD0165 camera
Cause:
Some NetBotz cameras may not be detecting motion due to a pre-set motion mask from the factory.
Resolution:
If your NetBotz camera pod NBPD0165 is not detecting motion when it clearly should be, simply turn off the motion mask using the following steps.
Log into the NetBotz Main appliance (750 or 755)
Select the camera pod by clicking on it on either the "Overview" page or the "Devices" page.
Click the "SETTINGS" button.
Below where it's marked "Draw on the camera image below to define regions where the camera will NOT detect motion." Click the "CLEAR ALL" button.
Scroll to the bottom of the page and click the "OK" button.
Specific to serial numbers starting in Jan 2022 ex. 9A2202Y01088
camera FW a720211203NX
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