Issue:

In EcoStruxure Machine SCADA Expert v2020 SP3, place an alarm object on the screen and click to change the background color. Select a color from the Standard Colors pallet and the software will crash and display the below message.

Interestingly enough, if you click the Edit Custom Colors, and chose a color from that pallet, it does not crash the software.

Product Line:

Specific to EcoStruxure Machine SCADA Expert Version 20, Service Pack 3.

Resolution:

This is a known issue on this specific version.

Please check the attached HotFix: EMSE 2020.3.00.01

Please check the ReadMe file for installation instruction.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

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