Issue:

Webgate and ActiveX do not work under Microsoft Windows 11 . How can WebGate and ActiveX be accessed using Google Chrome?

Product Line:

Vijeo Designer

Resolution:

Vijeo Designer webgate needs Internet Explorer and ActiveX to work.

Windows 11 does not have Internet Explorer anymore so the webgate will not work.

Schneider implemented the Vijeo Viewer, a tool that allows the users to use the Web gate without using a Browser and avoid all compatibility problems.

The Vijeo Viewer will work with Vijeo Designer 6.2 and 6.3.

Here is an FAQ on How to us the Vijeo Viewer (Web Gate)?

https://www.se.com/us/en/faqs/FAQ000269307/

Or try this old workaround that should work.

Install Google Chrome on the computer and install the Chrome addon IE Tab. This addon in Chrome will emulate internet Explorer.

It should then be possible to use the webgate and the ActiveX.

Note: It is not a supported solution by Schneider Electric.

The recommendation would be to upgrade to Operator Terminal Expert.

Here is the procedure to set Chrome with the IE Tab addon and have the webgate to work in Windows 11:

Download Google Chrome and install it on the computer.

Start Chrome and do a search for “IE Tab” in the Google Search bar.

In the result, go to the IE Tab https://www.ietab.net site.

NOTE: IE Tab is a Chrome extension that allows to view pages using the Internet Explorer engine.

This extension is provided by a third party company and it is not a free extension. It is required to purchase a license.

Once on the IE Tab web site, you should have a button “Try it Now”, click on it.

On the new page that is displayed, click the “Add to Chrome” button.

Once added, verify in Chrome –> Settings -> More Tools -> Extensions that the extension is there:

Now that the IE Tab extension is installed, it will be possible to connect to the HMI using the Vijeo Designer Web Gate

NOTE: The usual Web Gate settings required in Internet Explorer are still required. For example, the Protected Mode in IE will need to be unchecked (or the site should be added to the list of safe sites).

Please see this FAQ for more information of the settings required to use Web Gate in Internet Explorer

Start Chrome, notice to the right side of the address bar, the puzzle piece icon:

Click on it and then click on the “IE Tab” button to open it:

Now that the IE Tab page is opened, type the HMI’s IP address that you want to connect to, in the Address bar:

You are now connected to the HMI and if you click the Monitoring tab:

And then, the Web Gate – In Frame option, you will the HMI graphics:

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

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