Upgrading SRTL2K2RM1UC, SRTL2K2RM1UWC, SRTL2K2RM1UIC, SRTL3KRM1UC, SRTL3KRM1UWC and SRTL3KRM1UIC units from UPS FW 05.0 or older
Issue:
There is an issue upgrading SRTL2K2RM1UC, SRTL2K2RM1UWC, SRTL2K2RM1UIC, SRTL3KRM1UC, SRTL3KRM1UWC and SRTL3KRM1UIC with UPS version FW 05.0 or older from the SmartConnect portal
Product Line:
Smart-UPS Online LION "SRTL"
Environment:
SRTL2K2RM1UC, SRTL2K2RM1UWC, SRTL2K2RM1UIC, SRTL3KRM1UC, SRTL3KRM1UWC and SRTL3KRM1UIC
Resolution:
In order to properly use SmartConnect to upgrade your UPS Firmware, please upgrade to UPS 05.6 using the Firmware Upgrade Wizard. You can follow the Firmware Upgrade Wizard instructions here - https://www.apc.com/us/en/faqs/FA279197/.
There is an issue upgrading SRTL2K2RM1UC, SRTL2K2RM1UWC, SRTL2K2RM1UIC, SRTL3KRM1UC, SRTL3KRM1UWC and SRTL3KRM1UIC with UPS version FW 05.0 or older from the SmartConnect portal
Product Line:
Smart-UPS Online LION "SRTL"
Environment:
SRTL2K2RM1UC, SRTL2K2RM1UWC, SRTL2K2RM1UIC, SRTL3KRM1UC, SRTL3KRM1UWC and SRTL3KRM1UIC
Resolution:
In order to properly use SmartConnect to upgrade your UPS Firmware, please upgrade to UPS 05.6 using the Firmware Upgrade Wizard. You can follow the Firmware Upgrade Wizard instructions here - https://www.apc.com/us/en/faqs/FA279197/.