PowerChute Serial Shutdown report communications not established with UPS when installed on Linux OS.
Issue:
PowerChute Serial Shutdown version
Communications are not established after disconnecting and reconnecting the UPS from the Server.
PowerChute Serial Shutdown versions prior to v1.3 and all versions of PowerChute Business Edition.
Communications are not established after installation.
Products:
PowerChute Business Edition
PowerChute Serial Shutdown
Environment:
All supported Linux OS running PowerChute Serial Shutdown.
Solution:
For PowerChute Serial Shutdown version 1.3 and above
If communications are not established after disconnecting and reconnecting the UPS, then restart the daemon or the Operating System. The daemon can be stopped with one of the following commands (OS dependent):
/etc/init.d/PBEAgent stop
service pbeagent stop
systemctl stop PBEAgent
And started again with one of the following:
/etc/init.d/PBEAgent start
service pbeagent start
systemctl start PBEAgent
PowerChute Serial Shutdown versions prior to v1.3 and all versions of PowerChute Business Edition.
If communications are not established after installation, disconnect all USB devices. Re-connect the UPS first, then other USB devices.
/etc/init.d/PBEAgent stop
service pbeagent stop
systemctl stop PBEAgent
And started again with one of the following:
/etc/init.d/PBEAgent start
service pbeagent start
systemctl start PBEAgent
Older versions of PowerChute Serial Shutdown
If communications are not established after installation, disconnect all USB devices. Re-connect the UPS first, then other USB devices.
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