Issue:

My Smart UPS Modular Ultra shows "Battery not compatible"

Product Line:

Smart UPS Modular Ultra

Environment:

All models, all serial numbers

Resolution:

There are three options for clearing this alarm:

1. Upgrade the UPS to at least FW 17.0 for a permanent fix (Recommended)
2. Wait four hours for the next compatibility check - the error usually clears the next time the system checks for compatibility
3. Power cycle the battery using the thumbscrew on the front of the battery module - this will clear the error and restart communications

If the issue still persists, the battery will need to be replaced.

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