Issue

The PME installer includes a version of the CM Tool for in-place upgrades, which has a separate log file than the PME installation log. This log will need to be reviewed for errors if steps such as "Save to Archive" and "Writing configuration to system" are unsuccessful. The installer will indicate "Please see CM Tool log for details".

Product Line

Power Monitoring Expert 2021

Power Monitoring Expert 2022

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment

In-place upgrade

Resolution

1. Navigate to ...\Program Files (x86)\Schneider Electric\Power Monitoring Expert\SetupLogs

2. Locate the CM Tool log file, it will be formatted like "CMTool_Log_2025-03-22_16-08-43.txt"

3. Open the file in Notepad

4. Press CTRL+F, then search for "Error" to find error messages for troubleshooting

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