Issue:

My Smart UPS Modular Ultra has reports No Battery Comm XBP alarm on display/NMC.

Product Line:

Smart UPS Modular Ultra

Resolution:

Please make sure the XRCC (Battery pack communications card) is seated properly.  You may re-seat the card to try and reestablish connection.

See below pictures to show a non seated card and a fully seated card.

XRCC not seated fully:

XRCC seated fully:

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