PME - PM8000 opens the default ION diagram

Issue

A recently installed PM8000 meter opens the default ION diagram instead of the correct one when navigating to it in the Web Applications Diagrams tab or the Vista network diagram.

Product Line

ION Enterprise 5.x

ION Enterprise 6.x

StruxureWare Power Monitoring 7.x

Power Monitoring Expert 7.x

Power Monitoring Expert 8.x

Power Monitoring Expert 9.0

Power Monitoring Expert 2020

Power Monitoring Expert 2021

Power Monitoring Expert 2022

Power Monitoring Expert 2023

Power Monitoring Expert 2024

Environment

Vista

Windows Registry

Cause

The PM8000's meter template is newer than the installed PME version, so there isn't a matching default device diagram.

Resolution

*Warning: This article contains information about editing the registry. Improper changes to the registry can permanently damage the operating system. Always backup the registry before making any changes.*

The workaround below shows how to link a specific diagram instead of the default ION diagram for PM8000 meters where PME doesn't recognize the template:

1. Open Vista and navigate to the device diagram. Note the diagram name:

2. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\Power Monitoring Expert\(version number)\DeviceInfo

3. Locate the registry key for the device type, then right-click > Export to save a copy as a backup:

4. Expand the registry key for the device type.

5. Locate the entry matching the name of the diagram you want to change, found in step 1. It may be under Default Firmware, TemplateStrings, or a registry key for a specific firmware version:

6. Double-click the entry to edit it, then paste the name of the diagram you want to change it to. The example below sets it to 8000_Standard-4WYE_V4.5.0 which is the latest available device diagram for this type on this PME version:

7. In Vista, navigate to the device diagram to confirm the changes:

For a list of all available default diagrams for a device type, open File Explorer and navigate to …\Program Files (x86)\Schneider Electric\Power Monitoring Expert\config\diagrams\ud\default:

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