How to gather Data Center Expert client logs
Issue:
Obtaining DCE client logs for tech support cases
Product Line:
EcoStruxure IT Data Center Expert
Environment:
Data Center Expert, all versions with a desktop client.
Cause:
In some instances, tech support may request client logs for your Data Center Expert server.
Resolution:
Logs can be found on the local computer that the Desktop client (also known as the thick client) is installed.
The folder will be something like:
C:\Users\<user name>\.isxc
<user name> is of course replaced with the computer user's name.
This will be followed by version numbers. If you've upgraded through multiple versions, there may be multiple folders ie:
7.8.1
7.9.0
8.0
etc.
Inside that folder, there will be a .metadata folder. Inside .metadata, there will be a .log file. This is the client log.
If the file or folder is not visible, your computer may be configured to hide files or folders and this setting would need to be changed.