Question 1

How to Launch Web Pages That Require Java Plugin in Windows 11?

Accepted Answer

This procedure explains how to access legacy web applications that require the Java plugin on Windows 11 using Microsoft Edge and Internet Explorer Mode. Select the 3 dots (...) (1).Select Settings (2). Navigate to Default Browser by searching Internet Explorer (3).Enable Allow sites to be reloaded in Internet Explorer mode (IE mode) (4).Click Add a page (5) Enter the URL of the trusted web application (6) Click Add (7) Install Java SE Runtime Environment v8 (must be x86-bit)Open the Configure Java (8) Select the Security (9) tab.Click Edit Site List (10).Add the URL of the trusted web application (11).Select Add (12),Select Continue (13) in the Security Warning windowSelect OK (14) in the Exception Site List windowSelect OK (15) in the Java Control Panel window Open Microsoft Edge.Enter the URL of the Java-based application.Select the check box (16)Click Run (17) Log in if required.

Question 2

ION8650 switchboard case dimensions

Accepted Answer

IssueDimensions of ION8650 switchboard meter case in 3D CAD file does not match the dimensions mentioned in the installation guideProduct LineION8650 SwitchboardEnvironmentMechanical Dimensions CauseThe dimensions showing in installation guide is misleading ResolutionION8650 switchboard meter installation guide indicates that the dimension of the switchboard case is 286 mm in height as shown in the diagram below. This dimension is incorrect. The dimension in question should be 267mm, there is a difference of 1mm between the correct dimension (i.e 267 mm) and the 3D CAD file (266mm) due to a small piece that is on the diagram and not included in the 3D model. The technical publications group has been notified of the difference, we don't have a publication date for the updated documents(installation guide and 3D files).

Question 3

Why isn't it possible to insert profinet communication card into slot 3 of older LXM32M?

Accepted Answer

In 2014 year, the LXM32M product passed evolution. Slot 3 for fieldbus communication was modified and got "deeper" dimensions and since then it can accept profinet card VW3M3308.To know whether existing LXM32M is ready for profinet card, its version must be checked to have : RS version >= 03 and DOM of >= 2014Older versions of RS or DOM are not compatible with profinet card.

Question 4

How to find the serial number on Breakers (ACB and MCCB)?

Accepted Answer

Schneider Electric Customer Care team may ask customers to provide Serial Number when asking for support, specially ranges such as ACB and MCCB Breakers like: Masterpact, Evolis, Easypact, and ComPacT NS (>630A). As general rule, the serial number is typically found on the front face of a circuit breaker, accessible through a (1) QRCode or in the (2) control unit, or on (3) the name plate. When the QR code is scanned with a smartphone (connected to Internet), a page will display data such as Commercial reference, type, description, and the corresponding serial number (see figure B below). Notice that there is a difference between a QRCode and Data Matrix: Figure A: Differences between Data matrix vs QRCode Do not scan Data matrix codes but only QRCodes printed on the front face. Other QRCodes in the back, or side are for Schneider internal traceability purposes. Safety note: Do not manipulate or touch back side of energized breakers. (1) When SN is part of the QRCode: You can scan the QRCode with your mobile phone camera or download mySchneider app. Here the Mobile web page example after QrCode scan: Figure B: mobile landing page after scanning Breaker QRCode (2) When SN is on the Control Unit: (3) when SN is printed on the name plate: What data is included as part of Serial number? Serial numbers from recent ranges include following information as part of code:

Question 5

EtherNet/IP Communication on PowerLogic P5 Protection Relays

Accepted Answer

Issue: How to configure and use EtherNet/IP protocol for PowerLogic P5 relays, including supported features, limitations, and integration requirements. Product: PowerLogic P5 Protection Relay Environment: Industrial Ethernet networksSCADA/DCS systems using CIP-based communicationManaged switches with VLAN/PRP/RSTP/HSR redundancyConfiguration tools: eSetup Easergy Pro, Web HMI Cause: EtherNet/IP is a CIP-based protocol enabling real-time data exchange between devices. Misconfiguration of assemblies, IP settings, or EDS files can lead to communication failures, incorrect data mapping, or loss of control functionality. Resolution: -Protocol Role: Adapter-only; cannot initiate connections. -Messaging Types: UCMM (peer-to-peer, TCP)Class 3 (cyclic explicit, max 6 TCP connections)Class 1 (cyclic I/O, 1 UDP connection, RPI 100 ms–5 s) -Objects Supported: Identity, Message Router, Assembly, Connection Manager, TCP/IP Interface, Ethernet Link, plus application objects (Control Supervisor, Overload, Digital, Status, Protection, Measurement, Harmonic, Command). -Assemblies: Static: Producing (2), Consuming (50)Dynamic: Producing (100), Consuming (150), configurable up to 128 bytesChanges require reboot and EDS file regeneration -EDS File: Must be generated via eSetup Easergy Pro; required for client configuration; cannot be extracted over EtherNet/IP. -Data Model: Extensive mapping of relay data (protection status, measurements, harmonics, counters, commands) to CIP object addresses. -Security: No native encryption; use VLANs, firewalls, IP filtering, and secure tunnels for external networks. -Limitations: Only one Class 1 I/O connection at a timeMax 8 simultaneous connectionsMulticast IP default: 239.0.0.1 -Integration: Supports real-time monitoring, control, and configuration for SCADA/PLC systems.

Question 6

PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register List

Accepted Answer

IssueRegister list for Modbus communication Product LinePM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx EnvironmentPower Meter Communications Modbus Register List CausePM5000 series register list is needed for Modbus communication ResolutionSee the attached documents for Register List. There are 2 files. One for the PM5100 and PM5300 series and the other file is for the PM5500, PM5600, and the PM5700 series.

Question 7

Masterpact MTZ Micrologic X Maintenance Alarms and Service LED

Accepted Answer

Issue: How to complete the Basic, Standard and Manufacturer Maintenance alarm and declare maintenance done with EPCProduct Line: Circuit BreakersEnvironment: Masterpact MTZ Micrologic X control unitResolution: Alarm Frequency: Basic - around one year- basic operationsStandard - around two years - basic operations + dedicated set of standard operationsManufacturer - around 5 years - specific manufacturer operations What maintenance needs to be done and what is the time required for experienced, trained, and qualified personnelto perform this maintenance program? The list of maintenance items and procedure reference number can be found in the Masterpact MTZ maintenance guide document DOCA0099ENBasic and Standard end user "how to" maintenance procedures are located in document DOCA0103ENBasic - 15 minutes for a fixed device, 20 minutes for a drawout device. Standard - 45 minutes for a fixed device, 1 hour for a drawout device. Manufacturer - From 1.5 hours to 2 hours depending on the frame size, for a fixed device. From 2 hours to 3 hours depending on the frame size, for a drawout device. How to declare the completed maintenance to complete the alarm and make the alarm and Service LED go out. Use EcoStruxure Power Commission software (EPC)Once connected, click the Device Check Up box, click the Maintenance tab, go to Last Maintenance Details box and click View History.Edit the Date, Company in charge, maintenance operator name.Enter password and save dataThe Service LED will now go out. EPC screen shots:How to enable/disable maintenance alarms: Disabling maintenance alarms is not recommended unless you have a robust maintenance schedule that matches the alarm frequency.Use EPC softwareOnce connected click the configure box, click the alarms tab, then click Maintenance on the leftScroll down to the basic, standard or manufacturer alarm to enable/disable

Question 8

Explanation of error E733F on LXM32 drive

Accepted Answer

Issue:Getting error E733F on LXM32 servo driveProduct Line:LXM32, Lexium 32, Servo driveResolution:This error could come from an EMC disturbance, a broken or floating encoder cable.Please see attached document for more details.

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