Question 1

Error A320 on a LXM32 drive

Accepted Answer

Issue:What is error A320 on a LXM32 drive?Product Line:Lexium 32Resolution:A320 is a following error. The parameter is _SigLatched Bit 8.The difference between the commanded position and actual position is greater than the allowable setting.Reason could be a high external load or an acceleration that is too high.Solution is to reduce external load or acceleration or use a differently rated drive. This could also call for tuning the motor.Error response can be adjusted via parameter ErrorResp_p_dif

Question 2

Do the Altivar Process Drives come with a DC choke or Line Reactor?

Accepted Answer

Issue:DC choke or Line Reactor included on Process Drives?Product Line:Altivar Process Drives (ATV630, ATV930, ATV650, ATV950, ATV660, ATV960, ATV680, ATV980)Environment:All serial numbers for Altivar Process DrivesCause:N/AResolution:All Altivar Process Drives come standard with DC chokes.There is no need for a line reactor.ATV...M3 (208/240 Vac)Double DC choke up to Frame Size 3Single DC choke for Frame Size 4 and upwardsATV....N4 (400/480 Vac)Double DC choke up to Frame Size 4Single DC choke for Frame Size 5 and upwards NOTE: The Size 7 ATV630 product and the Size 7A and 7B ATV930 products come standard with the DC Choke, but can be ordered without the DC Choke by adding a suffix MN to the part number.When not using the DC Choke a 5% input line reactor or line choke MUST be used.Example: ATV630C22N4 includes a DC Choke ATV630C22N4MN does not include a DC Choke. Drive Systems and Floor StandingAll Drive Systems and Floor Standing Products have as standard embedded line chokes and optional motor chokes.

Question 3

Recommended Replacement Options for Obsolete SEPAM 20/40 Protection Relay Series

Accepted Answer

Issue The SEPAM 20 and SEPAM 40 relay series have reached End of Commercialization, and customers request guidance on selecting the appropriate modern replacement. Product SEPAM Series 20 (e.g., S20, T20, M20...)SEPAM Series 40 (e.g. S40, T40, M40...)Replacement Options:PowerLogic P5 (demanding applications)PowerLogic P3 (standard/light applications) Environment Industrial and utility medium‑voltage protection systems where legacy SEPAM units are installed for feeder, transformer, motor, or busbar protection. Cause Schneider Electric has officially discontinued the SEPAM 20/40 series through an End of Commercialization Notification, released on August 1, 2024.A modernization path to PowerLogic P-series relays is recommended. Resolution 1. Recommended Replacement Options PowerLogic P5 – For demanding and complex applications Use the P5 when the application requires: advanced protection functionsextensive memory and event/oscillography capacitycybersecurity featurescomplex automation schemesIEC 61850, redundant Ethernet, differential protection, arc‑flash protection Important ordering note:The P5 base unit does not include communication modules.Required communication ports (IEC 61850, Modbus TCP, redundant Ethernet, etc.) must be added as selectable modules depending on the application needs. P5 catalog/web link: P5 Product Range: https://www.se.com/us/en/download/document/NRJED313567EN/P5 Web page: https://www.se.com/us/en/product-range/62400-powerlogic-p5-protection-relays/?parent-subcategory-id=168228328 PowerLogic P3 – For basic or standard applications Choose the P3 when the original SEPAM 20/40 application is relatively simple, such as: basic feeder protectionovercurrent/earth‑fault protectionstandard motor or transformer protectionsimpler automation logic P3 catalog/web link: P3 Range Reference: https://www.se.com/us/en/download/document/NRJCAT17764EN/P3 Web page: https://www.se.com/us/en/product-range/64884-powerlogic-p3-protection-relays/?parent-subcategory-id=168228328 2. Guidance for choosing between P3 and P5 Scenario / Need Recommended Replacement High‑complexity automation, advanced comms, arc flash detection, large memory, IEC 61850 PowerLogic P5 Basic feeder/motor protection, simpler logic needs, standard settings migration PowerLogic P3 3. Additional Support to Identify the Correct Replacement To help select the exact model and configuration, please provide (if available): Specific SEPAM 20/40 model (e.g., S20, T20, M41, etc.)Settings backup file (SFT2841)Single-line diagram of the installationAuxiliary components (CT/VT specs, communication modules, trip coils)Any specific application constraints Provide this information, so the Authorized Distributors and/or the sales team can map the SEPAM features to the appropriate P3 or P5 model and required modules.

Question 4

NetBotz 700 | Where can I get the SNMP MIB for the NetBotz 750?

Accepted Answer

Issue:Where can I get the SNMP MIB for the NetBotz 750Product LineNetBotz 700 Series - NetBotz Rack Monitor 750 (NBRK0750) Environment: NetBotz 750 SNMP MIBCause:With the release of the gen-5 NetBotz 750 units, a new SNMP MIB must be usedResolution:You can obtain the NetBotz version 5 MIB at the following location:https://download.schneider-electric.com/files?p_enDocType=Firmware&p_File_Name=netbotz50.mib&p_Doc_Ref=APC_SFNB5_MIB Please note that with newer firmware, the MIB file can be downloaded directly from the device.

Question 5

PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register List

Accepted Answer

IssueRegister list for Modbus communication Product LinePM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx EnvironmentPower Meter Communications Modbus Register List CausePM5000 series register list is needed for Modbus communication ResolutionSee the attached documents for Register List. There are 2 files. One for the PM5100 and PM5300 series and the other file is for the PM5500, PM5600, and the PM5700 series.

Question 6

What is an INFb [Internal Error 11] fault on an ATV340 series drive?

Accepted Answer

Issue:Customer is experiencing an INFb [Internal Error 11] fault on an ATV340 series drive.Product Line:ATV340Environment:AllCause:The internal drive thermal sensor is not operating correctly.Resolution:Cycle power to clear the fault. If the fault returns, contact your local Schneider Electric representative. “If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions: Frequently Asked Questions - Schneider Electric (se.com) If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us at drive.products.support@se.com to create a case with our Technical Support Team. If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)“

Question 7

How to configure ION9000 basic settings using the web interface?

Accepted Answer

Issue A user may require configuring ION9000 basic settings using its web interface. Product line ION9000 Environment ION9000 Cause Users can configure/view ION9000 basic settings using the meter's web interface. Resolution Using a browser: Type in the meter's IP address in the address bar and hit Enter. "https://IP address)In ION 9000 Login Page type the meter username and password (the default username and password are 9000 and 0, respectively).Navigate to the Setup tab.Click on the metering menu. From here you will be able to navigate to the appropriate menus for Basic and Advanced Settings configuration. Basic settings menu Advanced Settings menu

Question 8

What causes an Invalid PLC Family / Model / Type Modbus error in a Harmony/Magelis HMI with Vijeo Designer?

Accepted Answer

IssueWhat causes an Invalid PLC Family / Model / Type Modbus error in a Harmony/Magelis HMI with Vijeo Designer?Product LineMagelis/ Harmony HMI with Vijeo Designer RuntimeResolutionThe most common cause of this message appearing in the System Log of the HMI is when the Modbus Unit ID of the server device is different than what is defined in the Modbus Driver Equipment in the Vijeo Designer project.For example: When communication to a BMXNOC Modicon X80 Ethernet communication module, the Unit ID for that module is 1. Since the default in Vijeo Designer is 255, this mismatch will cause the error to appear.For Modicon PLCs configured with: Unity Pro / EcoStruxure Control Expert (Modicon Momentum, Quantum, Premium, M340, M580, BMXNOE Ethernet Module), orSoMachine / EcoStruxure Machine Expert (M221, M258, LMC058, M241, M251, M262), the Unit ID when the Ethernet port is connected directly to the CPU is 255. The Unit ID setting for the Modbus equipment is found in the Vijeo Designer project Navigator window under: IO Manager -> Modbus TCPIP01 -> ModbusEquipmentXX node:Doubl-click to edit: If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team. If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

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