" landing-cards-prop="{"getGk":[],"getPv":[{"Title":"Video: How is the automatic restart function enabled on Altivar Process drives?","UrlName":"FA279763","LastModifiedDate":"25/05/2026","products":"Altivar Process ATV900, Altivar Process ATV600","score":0.9273504273504273,"firstpublisheddate":"04/02/2016","answer":"

Resolution:

\n\n\n

The lists of fault codes that can be cleared automatically are listed in the ATV600 Programming Manual and ATV900 Programming Manual.


 

\n

 

\n

Si este artículo no responde a tu pregunta, consulta nuestra base de datos de preguntas frecuentes, donde encontrarás respuestas a las preguntas más comunes:
Preguntas Frecuentes - Schneider Electric (se.com)

\n

Si la sección de preguntas frecuentes no resolvió tu problema, puedes llamarnos al  55 5804 5000 Opción 1, Opción 2 o enviarnos un correo electrónico a customercare.mx@se.com para crear un caso con nuestro equipo de Soporte Técnico.

\n

Si no te encuentras en México o Centroamérica, por favor contacta a tu Centro de Atención al Cliente local para recibir asistencia:
Support | Schneider Electric Global (se.com)

"},{"Title":"Video: How to use the Auto configure function of the Zelio NFC app for RMNF22TB30 NFC Control Relay?","UrlName":"FA368391","LastModifiedDate":"22/04/2026","products":"Harmony Control Relays","score":null,"firstpublisheddate":"02/04/2019","answer":"
Vdeo : How to use the Auto configure function of the Zelio NFC :This article contains a video"},{"Title":"Video: How to assemble the illuminated buzzer ?","UrlName":"FA341357","LastModifiedDate":"22/04/2026","products":"Harmony XB5","score":null,"firstpublisheddate":"03/04/2018","answer":"This article contains a video"},{"Title":"Video: Assigning an IP address to a brand new ConneXium Managed switch using the Ethernet Switch Configurator Tool.","UrlName":"FA293718","LastModifiedDate":"22/04/2026","products":"ConneXium - Ethernet","score":null,"firstpublisheddate":"19/07/2016","answer":"

This video will step you through the complete process of assigning an IP address to a brand new ConneXium Managed Ethernet Switch using the Ethernet Configurator Tool.

\n

 

\n"},{"Title":"Video: How to download a SoMachine 4.1 project to a M241 controller using a ftp client software","UrlName":"FA301596","LastModifiedDate":"29/07/2025","products":"EcoStruxure Machine Expert","score":1.1902164029823605,"firstpublisheddate":"18/11/2016","answer":"

\n

 

\n"},{"Title":"Video: How to perform a File System transfer to a USB drive using Vijeo Designer V6.2?","UrlName":"FA312843","LastModifiedDate":"20/06/2022","products":"Vijeo Designer","score":1.0258352758352758,"firstpublisheddate":"10/05/2017","answer":"This video demonstrates how to transfer an application to a Magelis HMI using a USB Flash drive.

 "},{"Title":"Video: How to use the DATA_EXCH function block on the M580 via the NOC module to read data from a another Ethernet IP device","UrlName":"FA311665","LastModifiedDate":"22/04/2026","products":"Modicon M580, EcoStruxure™ Control Expert","score":1.0021367521367521,"firstpublisheddate":"21/03/2017","answer":"Issue:
Is there a working example of the DATA_EXCH function block on the M580 using CIP explicit messaging?

Product Line:
Ethernet IP NOC module, M580

Environment:
Unity Pro software

Resolution:



Follow steps below:\n

1. Create a M580 project and add a NOC module
2. Add an IP address to the NOC module and disable security in the DTM browser
3. Create a section, in this example, ST was used.
4. Add the DATA_EXCH function block and configured it as shown below

\n \n\n\n\n\n
send_buffer[0] := 16#024E; (*High Byte - Path Size, Low Byte - Service Code: Read Holding Registers *)
send_buffer[1] := 16#4420;  (*High Byte - Class, Low Byte - Class Segment *)
send_buffer[2] := 16#0124;  (*High Byte - Instance, Low Byte - Instance Segment *)
send_buffer[3] := 16#0032;  (*Location of the first word to read, in this case 50 *)
send_buffer[4] := 16#0001;   (*Number to read, in this case 1 *)
management_parameters[2] := 10; (* timeout - 1 second 100 x 10 *)
management_parameters[3] := 10;  (* length of senbd buffer in bytes *)


DATA_EXCH (EN := enable,
    ADR := converted_address, (* result of ADDM function in "init" section *)
    TYP := ActionType,      (* Value of 1 - transmission followed by await reception *)    
    EMIS := send_buffer,        (*message to send *)
    GEST := management_parameters, (* control block *)
    RECP => receive_buffer);   (* buffer for returned message *)
 "},{"Title":"Video: What is the status code \"PRA\" on ATV61 or ATV71 drives?","UrlName":"FA165551","LastModifiedDate":"12/12/2024","products":"Altivar 71, Altivar 61","score":0.9423076923076923,"firstpublisheddate":"10/12/2012","answer":"Issue:
PRA code on ATV61 or ATV71 drives? 

Product Line:
Altivar ATV61 ATV71

Environment:
All models

Cause:
Drive status is showing PRA on the HMI display.

Resolution:
PRA is not a fault code.  It is a state of the drive.  It means that the power removal function is active. The drive is not detecting 24Vdc on the PWR terminal.

Measure for 24Vdc between +24 to COM to verify the internal power supply. If you don't have 24 Vdc present on the +24 terminal, measure DC voltage between PA+ and PC- to check your DC bus voltage.
Confirm that the factory installed jumper between +24 and PWR is solidly connected.  The jumper is removed if a safety circuit is installed.  Verify continuity of the safety circuit (if installed).

When the voltage on PWR is re-established, the drive status will return to RDY if there is not an active run command, or NST if a run command is active.  To clear NST, remove the run command.

 "},{"Title":"Video: Connecting Vijeo Designer and SoMachine Basic via the Simulator.","UrlName":"FA288637","LastModifiedDate":"19/09/2023","products":"Vijeo Designer","score":0.9186777275012569,"firstpublisheddate":"29/06/2016","answer":"This video desmonstrates how to connect SoMachine Basic and Vijeo Designer to the simulators

"}],"getPa":[{"Title":"Difference between a Network Management Card and SmartConnect feature","UrlName":"FAQ000262718","LastModifiedDate":"16/06/2026","products":"Network Management Cards, AP9635, AP9641, AP9640","score":0.8785714285714286,"firstpublisheddate":"04/01/2024","answer":"

Issue:
Customer is asking what’s the difference between NMC and SmartConnect? What are the different features available from one another?

Product Line:
All SmartUPS with SmartConnect feature, NMC1 / NMC2 / NMC3 including embedded ones

Environment:
All models, all serial numbers

Cause:
Customer wanted to know the difference between the SmartConnect feature and a Network Management Card

Resolution:

SmartConnect enabled units are denoted with standalone “C” on their suffix (e.g. SMT1500C, SMX1500RM2UC). Please take note that there are other models that offer both the SmartConnect feature and bundled network card, denoted by “C” and “NC” on their suffix (e.g. SMX1500RM2UCNC, SMT1500RM2UCNC).

Below are some information of SmartConnect and Network Management Card, which would also help differentiate them from one another:

SmartConnect
• Subscription fee based, to either 1yr / 3yr / 5yr plan
• Monitor multiple units from one web interface
• Ability to use the serial or USB cable to install PCSS as an alternative software shutdown solution
• Cloud Computing dependent. The feature cannot be accessed on LAN using its IP address
• Other features become unavailable once subscription expires



For full details, you may also go to: SmartConnect Overview


Network Management Card
• Can be bought as an additional SmartSlot accessory or is bundled with a UPS (SRT5K and above, SRTL5K, SRTL2K/3K and SRYL UPS have embedded NMC)
• Ability to monitor and manage multiple network enabled devices using a single platform (using either Data Center Expert or Ecostruxure IT)
• Configurable for unmanned graceful shut down of server/s connected on a UPS, using PowerChute Network Shutdown software
• NMC3 requires license fee for firmware upgrades starting from v3.x and above, either 1 yr / 3yr / 5yr / 6yr plan

\n\n"},{"Title":"Modicon M221 - How to remove a forgotten or blank password on Modicon M221?","UrlName":"FA409092","LastModifiedDate":"22/04/2026","products":"Modicon M221, Modicon TM3","score":0.8419047619047619,"firstpublisheddate":"05/06/2020","answer":"From EcoStruxure Machine Expert - Basic V1.0 SP2, you have the possibility to activate the Read/Write protection of the application in the M221 controller.

This protection can be activated/deactivated from Project Properties >> Application Protection:



Warning:
Activate the Read/Write protection and leave the password blank means that the access from the software via Ethernet or USB cable will be disabled. In this case, only the access via SD card will be authorized.


Solution:
In order to remove this blank password (or a forgotten password) and be able to download again a project from the software (via Ethernet or USB cable), you have to create a project with Read and Write protection inactive (or a new password) and load it by SD card.





Once you have created the image on the SD card, you have to insert it in the M221 controller and power on the controller to boot on the SD card.

The new project with the Read and Write protection inactive (or with the new password) will be loaded and then you should be able to connect and download from ESME-Basic via Ethernet or USB cable."},{"Title":"Troubleshooting Steps if Easy-UPS BVX Will Not Turn On","UrlName":"FAQ000280740","LastModifiedDate":"22/04/2026","products":"BVX1200L-LM, BVX900L-LM, BVX700LU-LM","score":null,"firstpublisheddate":"19/02/2026","answer":"

Problem:

\n

The Easy-UPS BVX will not turn on. The following are the likely cause:

\n

Problem 1: Battery is disconnected.

\n

Problem 2: There is a problem with the power coming from the wall.

\n

Problem 3: The circuit breaker tripped.

\n

 

\n

Answer:

\n

If the Easy-UPS BVX will not turn on, try the following troubleshooting steps:

\n

Problem 1: Ensure the battery connector on the rear of the Easy-UPS has been inserted correctly. 

\n

Problem 2: Ensure that the Easy-UPS is securely connected to a utility power outlet. If the input power cord is correctly connected and it will not turn on, test another appliance on the power outlet to ensure the power outlet is working. Test the Easy-UPS on another power outlet. If the unit will still not turn on, the issue is likely from the input power to the UPS.

\n

• If the utility voltage is outside of the acceptable voltage range listed in the technical specifications in the manual, the UPS will not power on.
• If voltage is okay and UPS still will not power up, it may be that the Total Harmonic Distortion(THD)of the input power is not acceptable. input power cannot be measured with a voltmeter. An oscilloscope or a multi-meter will be needed to sample the actual shape of the wave.
• If you are not certified to own equipment mentioned oscilloscope or is a simple test you can do to confirm or deny that the unit does above there the input power.
  
  Follow these steps:
  Step 1. Disconnect all equipment power cords from the Easy-UPS output sockets, and unplug the Easy-UPS product from the wall.
  
  Step 2. Confirm that the Easy-UPS product’s battery is connected. 
  
  Step 3. Attempt to start the Easy-UPS product off it’s battery by cold starting it. Press the power button on the front panel to power on the UPS. 
  
  Step 4. Insert the Easy-UPS input power cord into the power outlet. If the Easy-UPS remains on battery, the likely cause of the problem is the input power to the Easy-UPS.

\n

 

\n

Problem 3: Check the circuit breaker located on the rear of the Easy-UPS. The circuit breaker will "trip" or pop out if there is a severe overload on the output side of the UPS (i.e., too much equipment is plugged into the UPS). If the circuit breaker has popped out, reduce the load, then press the "Reset" button in. Once pushed back in, try to power the unit up again. If the circuit breaker will NOT stay in, contact the Schneider Electric Technical Support and have the model and serial number available.

"},{"Title":"How can I increase the Torque on the motor, on a ATV930 drive?","UrlName":"FAQ000234373","LastModifiedDate":"17/04/2026","products":"Altivar Process ATV900","score":null,"firstpublisheddate":"14/03/2022","answer":"

Issue:

\n\n

How can I increase the Torque on the motor, on a ATV930 drive?

\n\n

 

\n\n

Product Line:

\n\n

ATV930

\n\n

 

\n\n

Environment:

\n\n

Increase torque

\n\n

 

\n\n

Cause:

\n\n

n/a

\n\n

 

\n\n

Resolution:

\n\n

Go to Complete Settings

\n\n

Select Motor Parameters Recheck all the motor parameters to make sure they match the motor.

\n\n

Check the rating of the drive to see if you can set Dual rating to Heavy duty?

\n\n

Motor Control Type- suggest to set to SVC V

\n\n

Motor Data- Motor Param Choice set to Mot CoSinus, set Motor 1 Cosius Phi to ,81 ( or the

\n\n

 PF on the motor nameplate)

\n\n

Motor Control-IR Compensation – increase as needed, to provide more torque. Slip 

\n\n

compensation- decrease setting, as needed.

\n\n

Go back to Motor Data and select 2nd function key (Tune) and auto tune ONLY if the motor 

\n\n

is cold.

\n\n

 

"},{"Title":"Does the PM5500 series meter support BACnet IP?","UrlName":"FA285594","LastModifiedDate":"12/11/2024","products":"Cabinet Power Distribution, BCPM(Branch Circuit Power Meter), EM4000 series, PM3000 series","score":1.0357142857142858,"firstpublisheddate":"03/05/2016","answer":"

Issue
Customer is asking if PM5500 meter supports BACnet IP

Product Line
PM5560 (METSEPM5560)
PM5563 (METSEPM5563)

Environment
Firmware upgrade

Resolution
BACnet IP protocol is now available as a standard feature on all PM5500 series power meters. BACnet is an open, industry-standard protocol that allows data to be easily shared between devices from different manufacturers. Simultaneous communication via BACnet and Modbus over Ethernet allows more than one system to communicate with the same meter at the same time. PM5500 meters are BTL tested and approved to assure buyers and reduce the risk of integration errors and the associated costs in the field. Firmware in existing meters can be upgraded to version 2.3.0 to enable BACnet IP communications. For details on upgrading firmware on the PM5500 series, reference Video: PowerLogic PM5500 - Upgrade Procedure for Firmware using FTP | Schneider Electric USA 

\n

Firmware version 2.3.0 can be found in the above FA299853 or from the following link: PM5560 PM5563 V2.3.0 Firmware and associated files (Revision History, Register List, Whats New, MIB, etc.) | Schneider Electric 

The updated documentation is linked below.
PowerLogic PM5000 Handout: http://www.schneider-electric.us/en/download/document/4100BR1501R04/
PowerLogic PM5500 Series User Manual: http://www.schneider-electric.us/en/download/document/HRB1684301/

"},{"Title":"How to access a Bit in a WORD variable in EcoStruxure Operator Terminal Expert?","UrlName":"FAQ000279923","LastModifiedDate":"30/12/2025","products":"EcoStruxure™ Operator Terminal Expert","score":0.0014285714285714286,"firstpublisheddate":"31/12/2025","answer":"

Issue:

\n

Alternative to access directly a bit of a WORD, without creating a BOOL type variable pointing to this specific bit.

\n

 

\n

Product:

\n

EcoStruxure Operator Terminal Expert v3.x , v4.x (EOTE)

\n

 

\n

Environment:

\n

HMI Configuration Software in Windows

\n

 

\n

Resolution:

\n

 

\n

Option 1: Define a BOOL variable that points to a specific bit of a WORD.

\n

 

\n

\n

Note: This requires creating a new variable for each bit you need.

\n

 

\n

Option 2: Use a custom script to automatically create multiple variables. If adapted, the same script can be reused for several variables.

\n

 

\n

Part of the script:

\n

\n

 

\n

Result:

\n

\n

 

\n

 

\n

Attached Resources:

\n

 

\n

• EOTE Project: Minimum version v3.5 required to open.
• Control Expert Project: Minimum version v15.1 required.
• Video: Demonstrates the final result.

\n

 

"},{"Title":"Why I Cannot Connect Through ETH2 But Can Through ETH1 on SCADAPack 474i and 470i.","UrlName":"FAQ000276343","LastModifiedDate":"14/11/2025","products":"SCADAPack 47x","score":null,"firstpublisheddate":"14/11/2025","answer":"

In the SCADAPack 474i and 470i devices, Ethernet ports ETH1 and ETH2 serve different roles in the RTU system. One challenge that may arise is a difficulty connecting through ETH2 while ETH1 works fine. 

\n

 

\n

Understanding the Ethernet Port Roles

\n

• ETH1 is a standard Ethernet interface used for direct communication with the RTU.
• ETH2 and ETH3 are internally linked by a switch inside the SCADAPack. This internal connection is used to synchronize data between the RTU and the Edge platform. 

\n

This internal switch facilitates data synchronization between the RTU and the Edge board. As a result, ETH2 relies on the Edge platform to process data.

\n

 

\n

Requirements for Accessing ETH2

\n

To successfully connect through ETH2, the following conditions must be met:

\n

1. \n

   Edge Board Password Must Be Set
   Access to ETH2 is gated by authentication. You must configure the Edge board password to enable communication.

   \n
2. \n

   Firmware Versions Must Be Compatible
   The RTU firmware and the Edge firmware must be synchronized — meaning they should be compatible and ideally from corresponding version sets.

   \n

\n

\n

\n

Where to Find Configuration Instructions

\n

For detailed steps on setting the Edge password and updating firmware on SCADAPack 47xi models, refer to the Help manuals included with RemoteConnect.

"},{"Title":"PowerLogic PM5000 Series (PM51xx, PM53xx, PM55xx, PM56xx) Modbus Register List","UrlName":"FA234017","LastModifiedDate":"20/06/2025","products":"PM5000 series","score":1.0345280406185091,"firstpublisheddate":"29/08/2014","answer":"

Issue
Register list for Modbus communication
 
Product Line
PM5110, PM5330, PM5340, PM5560, PM5563, PM56xx, PM57xx
 
Environment
Power Meter Communications Modbus Register List
 
Cause
PM5000 series register list is needed for Modbus communication
 
Resolution
See the attached documents for Register List.  
There are 2 files.  One for the PM5100 and PM5300 series and the other file is for the PM5500, PM5600, and the PM5700 series.  

"}]}" translations="{"tabs":{"popularArticles":"Popular Articles","popularVideos":"Popular Videos","generalKnowledge":"General Knowledge","sections":{"popularVideosTitle":"Popular Video FAQs","popularVideosTitleMobile":"Popular Videos","generalKnowledgeTitle":"Learn more through our Generic Knowledge FAQs","generalKnowledgeTitleMobile":"General Knowledge"}},"searchDocument":{"category":"Product category","publishedDate":"Published on","modifiedDate":"Last Modified on"},"moreButton":{"labelMore":"Show more","labelLess":"Show less"},"Redirection":{"message":"The FAQ you are looking for is no longer available, we have redirected you to your Country FAQ home page. Please use the FAQ search bar provided in the home page to search for your query."}}" env="new" s-id="2471810">

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