Why are the Trigger Alarm and Run Self Test buttons grayed out for my unit on the SmartConnect web portal?

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Why are the Trigger Alarm and Run Self-Test buttons grayed out for my unit on the SmartConnect web portal?

Issue:
The Trigger Alarm and Run Self-Test buttons are grayed out for my unit on the SmartConnect web portal.

Products:
SmartConnect Smart-UPS models SMT, SMX, SRT

Cause:
SmartConnect control has been disabled on the Smart-UPS.

Solution:
If the Trigger Alarm and Run Self-Test buttons are disabled in the web portal, ensure that SmartConnect access is enabled on your Smart-UPS. From the LCD panel, navigate to Configuration > SmartConnect. The possible settings are Disable or Enable with Ctrl. Change the setting to Enable with Ctrl. Once the change has been made, it will take 5 to 10 minutes for the change to take effect. The web browser will need to be refreshed.

SmartConnect status

Released for:Schneider Electric Netherlands

Published on:24/05/2019Last Modified on:26/08/2025

Range:

Smart-UPS

Range:

Smart-UPS