The management of Schneider Electric follows a policy based on the concept of dynamic quality. The purpose of this policy is to ensure total satisfaction for all of our customers, shareholders and employees through the continuous development and improvement of products, services and the skills of our employees.
Our policy of dynamic quality is built on seven principals
- Constantly listening to our customers to ensure the sustainable improvement of their satisfaction
- Commitment from all levels of management and employees
- Openness of communication
- Systematic measurement and communication of performance
- Control and improvement of processes, products and services
- Recognition of exemplary actions
- Sharing our quality policy with our internal and external partners
Dynamic quality is planned
Specific plans are deployed through our Annual Quality Assessment and the progress is measured regularly.
Dynamic quality is preventive
Quality begins with specifications for product and service development enabling issues to be identified before they occur and solutions implemented to maintain continuous customer satisfaction.
Dynamic quality is responsive
Issues affecting satisfaction are resolved quickly and effectively
Ultimately the measure of quality is customer satisfaction
Following this path of dynamic quality also means that all Schneider Electric's UK locations, products and processes meet the rigorous standards required for ISO 9001 accreditation. For more information on the International Organisation for Standards, or to see copies of our UK ISO 9001 certificates please follow the links below.
Download the Customer Satisfaction & Quality Policy