Kristen Brown

As Vice President Customer Operations UK & Ireland, Kristen is responsible for customer care, satisfaction and quality, the project management office, business systems and compliance, and strategies to transform and accelerate digital experiences for customers.

Kristen's new role is responsible for leading with a "Customer Obsessed" mentality to enhance the overall customer experience by ensuring our business anticipates and meets customer needs. Her focus is on proactive engagement with our customers to enable seamless interactions that drive higher satisfaction and deepen relationships.

Prior to her appointment as Vice President Customer Operations UK & Ireland in July 2025, Kristen served as Vice President Strategy UK&I, where she led internal strategy, government affairs, and partnerships for the UK & Ireland with a particular focus on the new energy landscape, supporting energy providers and consumers in their journeys towards sustainability, resilience, and efficiency.

She joined Schneider in 2023, bringing experience working in strategy and product development with government, utilities, and digital starts ups on the energy transition.

Connect with Kristen on LinkedIn.