You are currently viewing the content available in Vietnam. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Issue
Links to access the raw status data of Symmetra intelligence modules are missing in the Network Management Card (NMC) interface
Product Line
- Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH
- Symmetra UPS systems
Environment
- Firmware version AOS 6.4
- All serial numbers
Resolution
Links to access the raw status information of the Symmetra intelligence modules are missing from AOS 6.4. This will be resolved in a future release, and this KB article will be updated when a fixed version is available. It is possible to access the raw status information of the intelligence modules by modifying the URL as shown in the steps :
Step 1 - Navigate to the IM information page (Status --> UPS --> Intelligence modules)
Step 2 - Select "View All Battery Raw Status Data" at the bottom of the page
Step 3 - Modify the end of the URL from "uprawbatt.htm" to "upraw.htm", and press enter to reload the page
This page will show all raw status information for the Intelligence Modules, Power Modules and any connected Battery Frames
Released for: Schneider Electric Vietnam
