Privacy Policy

1. Changes to this Privacy Policy

Schneider Electric may modify this Privacy Policy as needed.

Schneider Electric reserves the right to modify this Privacy Policy as needed, for example to comply with evolutions in laws, regulations, Schneider Electric practices and procedures, or requests by supervisory authorities.

In this case, Schneider Electric will post changes to our Privacy Policy on this page. Please check this page regularly to keep up-to-date.

2. Why this Privacy Policy?

Schneider Electric is committed to protecting your privacy and personal information. This Privacy Policy informs you of our privacy practices and of how personal information is protected. You should read it before accessing Schneider Electric digital content.

Schneider Electric strongly supports the fundamental rights to privacy and data protection as well as compliance with national and international privacy laws, in particular the Australian Information Privacy Principles.

This Privacy Policy describes how Schneider Electric processes and protects personal information of individuals who use our websites and other digital platforms as well as in the context of our offline business activities.

Schneider Electric has adopted an internal Global Data Privacy Policy which is applicable to all our subsidiaries for the collection, processing, use, dissemination, transfer and storage of personal information. It imposes common rules for all of our subsidiaries of all countries and aims at ensuring a high level of protection of personal information within Schneider Electric. In addition to complying with Australian privacy laws, we respect and take into account the major principles of EU data protection rules as one of our Head Offices is located in the European Union.

3. What is the scope of this Privacy Policy? Who is in charge of data processing?

This Privacy Policy applies to all Schneider Electric subsidiaries and digital content, unless a specific privacy notice has been released to supplement it or to replace it. You should check the privacy notices made available to you on each digital platform such as websites or applications.

Schneider Electric is a global company, with legal entities, business processes, management organisations, and system infrastructure that cross borders. This Privacy Policy applies to all Schneider Electric data processing activities run by our controlled subsidiaries, including product and service offerings and digital content (e.g. event registrations, websites, applications, tutorials, e-trainings, newsletters, advertising, and other communication). It may however be supplemented by a more specific privacy notice/statement/policy or even superseded by another policy, specific to a particular Schneider Electric programme, product, service, content or entity. It is important that you read the statements made available to you for your full information. For instance, the processing of job candidate applications is governed by the privacy notice posted on our Career Portal.

The data controllers of the data processing activities are the Schneider Electric subsidiaries who have determined the data processing means and purposes. They may vary on a case-by-case basis. In many instances, Schneider Electric Industries SAS, 35 rue Joseph Monier 92500 Rueil-Malmaison - France, Schneider Electric’s Head Office, is the data controller of global data processing activities. For information you can contact us at Global-Data-Privacy@schneider-electric.com.

This Privacy Policy binds all Schneider Electric controlled subsidiaries, and their employees.

Any order made by you online is also subject to the terms and conditions provided on the relevant sites. You must read them.

4. Why do we collect and use personal information?

We use personal information for various purposes, including to fulfil orders and requests, to manage customer and prospect relationships, conduct surveys, improve our products, services, digital content as well as user journeys, manage user accounts and programmes, analyse activities on our digital platforms, run marketing activities, provide user with contextual and relevant information, ensure the security of our activities, protect against fraud, and, more generally, run our business activities.

Our primary goal in collecting information is to provide you with superior service and a smooth, efficient and personalised experience while using our digital content.

Schneider Electric collects personal information for the following purposes:

• To fulfil orders of product, services and digital content. We collect this information to deliver your order, to obtain payment, to provide the functionalities of our applications, to communicate with you about the status of your order and for contract management purposes;
• To better address future requests for information and support. We keep record of exchanges including personal information to provide an optimised service on contacting us for support;
• For relationship management purposes which includes communicating about the products, services and digital content including email communications and messaging;
• To conduct surveys and polls. We may collect personal information to complete surveys and contact you for follow-up. We use this information to measure satisfaction, get to know our customers better and improve products, services and digital content;
• To improve our products, services and digital content; for instance, we analyse the use of our applications and websites in order to identify areas and functionalities where users have difficulties, and we improve them;
• To learn about your browsing and searching activity. We collect navigation information when you visit our digital content or click on links for products and services. We collect this information to improve user experience for next visits (e.g., country selection or profile-focused content), help our websites run more efficiently, to gather broad demographic information to analyse the websites’ activity and performance, and to evaluate the relevance and effectiveness of our advertising to better serve our customers. We may use cookies and other identifiers or similar technologies (referred to hereinafter as “Cookies”) to obtain information on the referring website, type of browser used, the content viewed, as well as the date and time of access to the digital content. You may read our Cookie Notice for more information on our use of Cookies and your options for managing Cookies;
• To manage user digital accounts. We collect personal information at registration on our digital platforms (e.g. partner portal, ordering platform, mobile apps) to authenticate you, manage credentials to enable you to navigate through several digital platforms without having to re-authenticate (cf. single sign-on) and to interact with you;
• To run promotional programmes and activities: we collect personal information when you join a promotional or reward programme or activity. We use this information to administer the programme or activity, to send relevant e-mails about the programme and activity, notify winners, and make the winners’ list publicly available in accordance with applicable regulations and laws;
• To send you marketing information by mail, fax, phone, text messages, email and electronic communications about promotions, news and new products or services that we think may be of interest to you in compliance with applicable opt-in and opt-out requirements. This can be conducted by Schneider Electric, its subsidiaries or selected third-parties acting on our behalf;
• To provide you with certain communications and/or targeted information about our products and services (or of our subsidiaries) through pop-ups, banners, videos, emails and any other advertising format. For instance, we may provide you with contextual advertising or other content, based on browsing information. We may also use location data to inform you about local promotions and activities. Please read our Cookie Notice for more information on the use of Cookies and your options for managing them;
• To create a user profile that we may use for our sales and marketing operations and to provide you with personalised content and services, on the basis of information obtained online from different digital platforms and information we collected about you offline considering your cookie preferences (see our Cookie Notice). For example, a user that we believe is an electrician (due notably to information provided at the time of registration and other information obtained from third-party sources), may see profile related advertising and/or on third-party websites and apps that a user with another energy-related specialty would not see. Similarly, users may see different content or receive different emails containing different advertisements or surveys. We may also use Cookies to geographically target users.
• To ensure the security of our products, services and digital content, of our activities and of others, for the protection against fraud and the compliance with our terms and conditions and this Privacy Policy. We may also investigate potential breaches;
• To enable or administer our business, such as for quality control and consolidated reporting;
• To support corporate transactions or reorganisations in which Schneider Electric is involved;
• For business continuity and disaster recovery;
• To comply with legal obligations to which we are subject. For example, accounting and tax obligations;
• Any other purpose otherwise conveyed to you.

5. What type of personal information do we process?

Schneider Electric processes various types of personal information including identity and contact related information, professional related information, information about preferences, interactions with us, financial related information, online traffic data and the content you provide to us. In most instances this information is obtained from customers, partners and users. We also purchase lists from marketing agencies and obtain information from our partners, through Cookies and social networks.

Personal information (also called personal data) is any information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.

The types of personal information we process about you may include:

• Identity and contact related information, such as name, company, email address, phone number, photo, age range, contact addresses;
• Professional information, such as customer type, purchasing authority, purchasing timeframe; acquisition and use of Schneider Electric products, services and digital content;
• Information (e.g. energy consumption) which is specific to the digital platform you use;
• Your preferences such as product and service preferences, contact preferences, marketing preferences;
• Your interactions with us such as queries, orders, claims, survey answers;
• Financial-related information such as bank account details, credit card information;
• Online traffic data such as IP address, device and system identifiers, your Schneider Electric user ID and password, referring website, type of browser used, consulted content, and location, based either on your IP address or on information transmitted by your mobile device;
• Content that you have provided via online forums or otherwise (see section 6 “Your content” below).

This Privacy Policy does not cover personal information rendered anonymous, that is if individuals are no longer identifiable or are identifiable only with a disproportionately large expense in time, cost, or labour. If anonymised data becomes identifiable, then this Privacy Policy shall apply.

In most instances we collect personal information directly from users who have a business relationship with us. We may also obtain information through a reseller or a business partner, by purchasing customer lists from marketing agencies, from your online browsing experience, from social networks when you connect with these network’s credentials and through Cookies. You may obtain more precise information on the third-party source (if any) of personal information by contacting us at the email address indicated in section 10.

6. Your content

You may choose to contribute content, including photos or comments, to online forums, applications or other digital platforms operated by Schneider Electric. Your content must be harmless. It must respect the law, the rights and interests of others. You need to have obtained consent before sharing someone else’s data. You should apply caution before sharing information in a forum.

The content provided to us must respect the rights and interests of others, including their rights to protection of personal information and privacy. It should not be offensive, disrespectful or be harmful in any way.

Any provision of personal information to Schneider Electric about another individual must be compliant with privacy laws, including with notice and consent requirements for the disclosure of that information.

While Schneider Electric strives to protect your personal information, providing it online on shared forums is not risk-free. If you post, comment, indicate interest, or share personal information, including photographs, to any forum, social network or blog, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor Schneider Electric have control over. Schneider Electric is not responsible for the personal information you choose to submit in these forums. You should apply caution before deciding to share information about yourself or another person.

7. Who do we share personal information with?

We share personal information with the Schneider Electric subsidiaries and the service providers involved in our activities, with advertising and marketing agencies, with social networks if you use their login credentials, with third-party websites if you register with Schneider Electric credentials, competent regulatory bodies and authorities and business successors.

Schneider Electric is a global group of companies which works as one. To provide the best service to customers, prospects and users, personal data may be shared amongst personnel working for different entities. It may be the case, for example, for customer relationship management, sales or product support, marketing, product development purposes, improvement of the products, services and digital content, data quality checks, or security, finance, regulatory and compliance purposes.

We resort to service providers to carry out data processing activities and to provide our products, services and online content to you. These service providers include, without limitation, providers of hosting facilities, information systems, advertising and marketing agencies, IT support, security services, financial services, carriers who deliver products, outside accounting firms, lawyers and auditors.

We ensure all service providers working under contract for Schneider Electric are compliant with data privacy laws and aligned with Schneider Electric guidelines.

We also share the information as follows:

• In connection with the provision of advertising, we may share some limited personal information (e.g. device identifiers, Cookie identifiers) with ad exchanges or agencies that manage advertising on third-party websites and apps on which you may see advertising.
• You may access our digital content and/or register through login credentials of third-party websites (such as Facebook and LinkedIn). If you do so, we will be able to access some of the information you registered on these social networks, to assist you to pre-fill the registration form for Schneider Electric digital content. By using the login credentials of these third-party websites, you may at the same time inform your contacts on these sites that you have created an account with Schneider Electric. If you want to know more about the information accessible by your contacts on these sites and how to restrict their communication, we encourage you to read their terms of use and privacy policies.
• Schneider Electric may disclose your personal information as necessary to potential buyers and successors in title, to facilitate a merger, consolidation, transfer of control or other corporate reorganisation in which Schneider Electric participates.
• Where required by law or court orders or to protect our legal rights, we will disclose your personal information to government agencies, regulators and competent authorities.
• In other ways described in this Privacy Policy or to which you have otherwise consented.
• Aggregated with other information, in such a way that your identity cannot reasonably be determined (for example, statistical compilations).

We will not sell or rent your personal information to a third party without your permission.

8. How do we hold and protect personal information?

Schneider Electric complies with widely recognised key data protection principles (fairness, purpose limitation, data quality, data retention, compliance with individuals’ rights, security) and takes reasonable measures for the security of personal information. Schneider Electric may hold your personal information electronically or in hard copy.

Schneider Electric respects the privacy rights and interests of individuals. Schneider Electric and its subsidiaries observe the following principles when processing personal information:

1. Processing personal information fairly and lawfully;
2. Collecting personal information for specified, legitimate purposes and not processing it further in ways incompatible with those purposes;
3. Collecting personal information which is relevant to and not excessive for the purposes for which it is collected and used. We may render information anonymous when feasible and appropriate, depending on the nature of the data and the risks associated with the intended uses;
4. Maintaining accurate personal information, and where necessary, kept up-to-date. We will take reasonable steps to rectify or delete information that is inaccurate or incomplete;
5. Keeping personal information only as long as it is necessary for the purposes for which it was collected and processed;
6. Processing personal information in accordance with individuals’ legal rights;
7. Taking appropriate technical, physical, and organisational measures to prevent unauthorised access, unlawful processing, and unauthorised or accidental loss, destruction, or damage to personal information;
8. When processing sensitive personal information, ensuring appropriate notice and consent is obtained or that the processing otherwise complies with applicable law;

Schneider Electric and all its subsidiaries must ensure that the above principles are complied with.

Schneider Electric and its subsidiaries are committed to taking commercially reasonable technical, physical, and organisational measures to protect personal information against unauthorised access, unlawful processing, accidental loss or damage, and unauthorised destruction. We offer the use of secure servers to enable you to place orders or to access your account information. We implement access control measures for our internal systems that hold personal information. Authorised users are given access to such systems through the use of a unique identifier and password. Access to personal information is provided to our staff for the sole purpose of performing their job duties. We sensitise our employees on proper use and handling of personal information. We also require our service providers to maintain compliant security measures. We implement security measures to determine the identity of registered users, so that appropriate rights and restrictions can be enforced for these users. In case of a registered user, we use both log ins and passwords for authentication. You are responsible for maintaining the security of your log-in credentials.

By using our digital content or providing personal information to us, you agree that we may communicate with you electronically or otherwise about related security, privacy, use and administrative activities. In spite of our efforts to implement appropriate security measures, online browsing carries inherent risks and we cannot guarantee that it is risk-free.

9. Third-party websites and social media

You should read the privacy policy of third-party websites and social media and adjust privacy settings as you see fit. Non-Schneider Electric websites and platforms are not covered by this Privacy Policy.

Schneider Electric digital platforms may provide links to third-party applications, products, services, or websites for the user convenience and information. If you access those links, you will leave the Schneider Electric digital platform. Schneider Electric does not control those third-party sites or their privacy practices, which may differ from Schneider Electric’s practices. We do not endorse or make any representations about third-party sites. The personal information you choose to provide or that is collected by, these third parties are not covered by the Schneider Electric Privacy Policy. We encourage you to review the privacy policy of any site you interact with, before allowing the collection and use of your personal information.

We also provide social media links that enable you to share information with your social networks and to interact with Schneider Electric on various social media sites. The use of these links may result in the collection or sharing of information about you. We encourage you to review the privacy policies and the privacy settings of the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites and to adjust these settings as you see fit.

10. What are your rights?

Schneider Electric will comply with your data protection rights, including your rights to request access to your personal information and to request that it be deleted or amended. You can always opt out of any direct marketing activity performed by Schneider Electric.

Schneider Electric will comply with your data protection rights, including your rights to access and correct your personal information. You may enquire about the nature of the personal information stored or processed about you by any Schneider Electric entity. You can request access to your personal information and request that it be deleted or amended at any time. To exercise your rights please click here or send an email to Global-Data-Privacy@schneider-electric.com.

If we refuse to give you access to or correct the personal information as requested by you, we will provide the reasons for the refusal and the mechanisms available should you wish to lodge a complaint. We will always take reasonable steps to give access to you or make corrections in a way that meets your needs as well as the needs of Schneider Electric.

You always have the right to opt out of our marketing communications. Your prior consent is sought, when required by any applicable law. To opt out of marketing emails, simply use the functionality provided at the bottom of any email we send.

Anti-spam obligations

Schneider Electric is committed to complying with its anti-spam obligations in accordance with the Spam Act (Cth). To this end, commercial electronic messages (in most cases, emails) sent to you which contain promotional material about services we provide will be sent either with your express or inferred consent. Such messages will always contain our contact information and a functional unsubscribe facility to allow you to opt-out of receiving messages of this nature from us in the future. We will honour any such unsubscribe requests within five working days.

11. Important information for individuals

11.1 On what legal ground is Schneider Electric relying to use personal information?

The use of personal information is necessary, with respect to the purposes mentioned in section 3 above, to, respectively:

• Perform the contract entered into between Schneider Electric and you in the context of the use of our products, services or digital content. The performance of the contract includes knowing who you are, and your specialty and interacting with you for its performance. It includes as well addressing your requests for information, support, your job applications, managing your accounts and your enrolment into our programmes and ensuring compliance with terms and conditions and with this Privacy Statement.
• Comply with legal obligations to which we are subject. For instance, mandatory tax and accounting obligations or addressing filing obligations and requests by competent regulatory bodies and authorities.
• When it comes to:
  • Surveys, some are carried out in our legitimate interest because they are to measure your satisfaction with services you requested from us. For other surveys we will request your consent. You will always be free not to respond.
  • Providing you with marketing communications and interest-based advertising, these activities carried out by us and by our subsidiaries are in our legitimate interests. We will always provide you a possibility to opt out and where required by applicable law we will seek your prior consent.
  • Using location data transmitted by your mobile device, we will seek your prior consent, where required by applicable law.

We may also process your personal information for the purposes of our legitimate interests provided that such processing shall not outweigh your rights and freedoms, in particular to:

• Protect you, us or others from threats (such as security threats or fraud),
• Comply with the laws that are applicable to us around the world,
• Improve our products, services and digital content,
• Perform profiling to provide targeted content and interest-based advertising
• Share information between Schneider Electric subsidiaries and service providers as described in section 7,
• Understand and improve our online activities, our business, our customer basis and relationships generally.
• Enable or administer our business, such as for quality control and consolidated reporting
• Manage corporate transactions, such as mergers or acquisitions.

11.2 Will personal information be transferred abroad?

At Schneider Electric, a global company, the teams working on fulfilling the data processing purposes may have global or multi-country roles. They can then be located anywhere in the world where Schneider Electric operates, including outside of Australia, in countries which do not have equivalent standards for the protection of personal information as the country where you are located. We may also transfer data to service providers located outside of Australia, including in the United States of America and Europe.

11.3 Do we build profiles and do we make automated decisions?

We may create user profiles or make automated decisions for the following purposes:

1. To carry out our sales and marketing operations.
   Registration information (professional specialisation, information on your online activity, topics of discussion with our representatives, etc.) is grouped together in a digital profile within our contact database. It enables to propose content that matches these profiles. This processing is performed on the basis of our legitimate interest. It does not use end-to-end automated decisions.
2. To provide a personalised, unified experience on our digital content when a user interacts with it.
   To offer the best user experience on our digital platforms and provide the most relevant information at the time the user interacts with them, the information that is presented is adapted in real-time according to what seems to correspond to the user's interest. This processing uses end-to-end automated decisions. It is performed with the user’s prior consent.

2.1. This processing activity relies on the creation of a user profile in order to understand the user’s centres of interest. This profile is created automatically by aggregating the user’s interactions with digital content (web pages, e-mails, publications on social networks, online portals and applications, etc.). Tracers and “cookies” are used to identify the actions of the same user across sites and contents, specifically the so-called TEAL and TAPID cookies.

The user consents to the creation of this profile by agreeing to the “customisation cookies” category. The user may withdraw consent at any time by rejecting this category. The available on our website provides further details on the technologies used and how to configure them.

When the user identifies himself on the sites, the profile thus created can be enriched with information from our contact database. The user's identity (surname, first name, telephone number, e-mail address, IP address, device identifiers) is rendered illegible and indecipherable in order to prevent the technological partners involved in this processing from identifying the user.

2.2. This activity then relies on the adaptation, according to the user's profile and last actions, of the content presented to the user:

• on website pages during the visit.
• Through personalised marketing communications via channels such as, but not limited to, e-mail, social networks, SMS, messaging applications, etc.

The proposed marketing content and communication channels are then automatically activated. This automated decision-making is based on objective criteria linked to our activities: market segments, countries of activity, interest in certain products and services, frequency of visits, channels previously used, etc.

These automated decisions may impact the user in the following ways:

• The content proposed on the channels does not reflect the exhaustive worldwide offer available; access to the description of certain products or services may appear more complicated.
• The user may receive messages and commercial proposals that other users do not get.
• Other users may receive messages and commercial proposals that the user does not get.

The user consents to this automated decision by agreeing to the “customisation cookies” category. They may withdraw their consent at any time by rejecting this category. The Cookies Notice available on our website provides further details on the technologies used and how to configure them.

If you feel that this automated processing has a significant impact on you, you can:

• Deactivate it by rejecting the “customisation cookies” category of your web browser as mentioned above.
• Contact an agent of our customer support centre at the contact details shown on the websites of your country to obtain information on available offers, products, services, and commercial proposals you may be interested in.

11.4 How long will personal information be retained?

We will retain personal information for as long as the information is needed for the purposes set forth in this Privacy Policy and for any additional period that may be required or permitted by law. More precise information is provided in privacy notices applicable to specific digital content. In general data retention periods are determined taking into consideration:

• The duration of our relationship (e.g. contract performance duration, account de-activation, your legitimate need to be recognised when contacted by us)
• Legal requirements for keeping data
• Statute of limitations

For marketing purposes, we keep relevant customer data for three years after the end of our relationship or since the last interaction with us.

11.5 What are your additional rights?

In addition to the rights provided in section 10 above, you may ask us to erase, restrict, amend or port your personal information and object to the use of your personal information. When data processing is based on individual consent, you have the right to withdraw your consent at any time by sending a request to the following email address: Global-Data-Privacy@schneider-electric.com. For processing necessary to perform the contract, or based on legitimate interest, we may not be able to accommodate the request to stop the processing, or if we do so, it may mean that you can no longer access the services or the digital content.

11.6 Where to ask questions and file a claim?

If you have any questions about the Schneider Electric Privacy Policy, or if you wish to enquire about any privacy issue, make a request for access to information, or lodge a complaint in relation to the same, please contact:

Privacy Officer (Legal Department)
Schneider Electric - Pacific Zone
2 Banfield Road
Macquarie Park NSW 2113
privacy@au.schneider-electric.com

Last updated: June 17, 2025