How Do I Fix SoMove Communication Errors When Scanning for an Altivar Drive?
Resolution:
If SoMove cannot detect the Altivar drive during a scan, even after configuring the baud rate, data format, parity, and COM port, follow these troubleshooting steps:
Verify Driver Installation
- Ensure that both the USB driver and Modbus communication drivers are installed correctly and functioning properly.
Check COM Port Settings
- Open Device Manager on your PC and identify the COM port assigned to the USB communication cable.
- In SoMove, verify that the same COM port is selected under the communication settings.
- Make sure the COM port configuration matches in both locations.
- If the drive is still not detected after verifying the drivers, COM port settings, and DTM libraries, try enabling Auto Adaptation in SoMove.
- Auto Adaptation allows SoMove to automatically adjust communication parameters and may help establish a connection when the configured settings do not match the drive.
Update or Reinstall DTM Libraries
- Confirm that the latest DTM libraries are installed.
- If communication issues persist, uninstall and reinstall the DTM libraries.
Note: The screenshots and examples shown in this article may not reflect the latest available DTM versions. For the most up-to-date DTM libraries, software versions, and installation files, please refer to the Schneider Electric website and download the latest releases applicable to your product and SoMove version.
Reinstall SoMove
- If the issue remains unresolved, uninstall SoMove and perform a fresh installation of the software
Note: After each step, attempt to reconnect and scan for the drive to determine whether communication has been restored.
If this article does not answer your question, check out our FAQ database that has answers to more commonly asked questions:
Frequently Asked Questions - Schneider Electric (se.com)
If this FAQ did not solve your issue, you can call us at 1-888-778-2733 Option 2 and then 4 or e-mail us atdrive.products.support@se.comto create a case with our Technical Support Team.
If you are not located in North America, please contact your local Customer Care Center for assistance:
Support | Schneider Electric Global (se.com)
Released for: Schneider Electric Australia
