Browse FAQs

The error "A valid software license could not be found" is displayed when opening Power Monitoring Expert (PME)

Published date: 14 February 2020

The following error message appears when opening any component of PME (Management Console, Vista, Designer, Web)

          A valid software license could not be found.
          Possible causes:
          * No valid license is installed
          * System error

Note: While message may not be exact, similar messages could be observed in different versions.

Product Line
Power Monitoring Expert

Software license

Some services responsible for the the licensing and activation of the software may have stopped.

To resolve the issue, start/restart the following two services:
  • FlexNet Licensing Service
  • lmadminSchneider
If the error message persists after restarting the services listed above, refer to the StruxureWare Power Monitoring Expert Licensing Guide (attached) or contact your support representative for further assistance.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.