EGX, ECC - web page does not show menu items

Issue

When logging into an EGX or ECC web page, the top information bar is displayed, but the rest of the page is blank.

Product Line

EGX100

EGX200

EGX300

EGX400

PM8ECC

ECC21

Environment

Microsoft Edge

Internet Explorer

Cause

EGX and ECC devices were obsolete prior to Internet Explorer 11 and Microsoft Edge.

Resolution

Microsoft Edge:

1. In Microsoft Edge, open the three dots menu > Settings:

2. Open Default Browser then change "Allow sites to be reloaded in Internet Explorer mode (IE mode)" to Allow.

3. Click Add a page:

4. Add the web page URL of the EGX or ECC:

5. Open the EGX or ECC web page, then click the Internet Explorer icon next to the URL and enable Open this page in Compatibility view:

6. Refresh the page. If it is still blank, it will also need to be added to Trusted sites. Open the Windows Start Menu, then search for and open "Internet Options":

7. Open Security > select Trusted Sites > click Sites:

7. Add the web page URL of the EGX or ECC, and uncheck Require server verification (https:) for all sites in this zone.

Internet Explorer:

1. Open Tools > Compatibility view settings.

2. Add the IP address of the EGX or ECC.

3. Restart Internet Explorer 11 for the changes to take effect.

Released for: Schneider Electric Australia