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Power Monitoring Expert - Grouping object shows 'X' in Web Applications Diagrams

Published date: 30 June 2020

Grouping object shows 'X' in device diagram in Web Applications, The issue is not occurring in the device diagram in Vista.

Product line
Power Monitoring Expert 7.2
Power Monitoring Expert 8.X
Power Monitoring Expert 9.0
Power monitoring Expert 2020

Web applications  Diagrams

Diagrams application pool cannot authenticate properly


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Resolution 1
1. Open IIS manager
2. Expand the server name on the left panel and navigate to Sites --> Default Web Sites --> ION.
3. Click on Diagrams and on the right-hand, pane click Advanced Settings.
4. Verify the physical path; If incorrect change the directory to point to the correct location Example:  C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert for Healthcare\config\diagrams 
5. Verify the Application Pool is set to "ION AppPool"
6. Once these settings are verified/corrected. Click on OK and refresh Web applications. (Note: In some cases and IISreset might be required.)

Resolution 2
1. Navigate to PME install drive...\Program Files(x86)\Schneider Electric\Power Monitoring Expert\config\diagrams.
2. right-click on "images" -> click "Shared With..." -> "Specific People..."
3. Click on "Share".  This shares all files in config folder.
4. When prompted, click "Change Settings"
5. Check if the transparent png is displayed on the Web Applications.
6. If the issue is not resolved, navigate to PME install drive...\Program Files (x86)\Schneider Electric\Power Monitoring Expert\config" and repeat steps 2 to 5 on the "diagrams" folder.
7. If the issue is not resolved, navigate to "PME install drive...\Program Files (x86)\Schneider Electric\Power Monitoring Expert" and repeat steps 2 to 5 on the "config" folder.


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