Browse FAQs

PM5500 “invalid parameter” error in ION Setup

Published date: 14 February 2020

Issue
There is an error showing “Invalid Parameter” when changing PM5500 Basic Setup parameters in ION Setup


Product Line
PM5500 series

ION Setup

Environment
Meter setup & commissioning


Issue
A bug was found in ION Setup v3.2.19323.01 where most parameters could not be changed for the PM5500 meter series.

Resolution
Option1
Downgrade to ION Setup v3.1.19.19276.0.1 or older attached.

Option2
Issues are resolved in ION Setup v3.2.19350.01 set to be released late Jan 2020.

For latest ION Setup download see FA212816.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.