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Unable to download to HMISTO7 over USB cable with Virtual Machine

Published date: 21 May 2020

Issue:
Download over USB cable fails to start when using a Virtual Machine (VMware, Fusion, etc) running EcoStruxure Operator Terminal Expert

Product Line:
HMISTO, HMIGTU, HMIST, EcoStruxure Operator Terminal Expert

Resolution:
When running EcoStruxure Operator Terminal Expert in a Virtual Machine (VMWare, Fusion, etc), ensure to set the USB Compatibility to version 1.1 if you require to download to the HMI via USB cable. If you leave it at 3.0 or 2.0, the USB download will not start.


 

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