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HMIST6, An error occurred on starting this product. Transfer the project file.

Issue:
HMIST6, getting the following error message displayed at startup:

Error message

Product Line:
HMIST6 family of HMIs.

Resolution:
For some unknown reason, (no program downloaded, program lost, corrupted or other) the HMI could not reload the program on startup.
The project must be reloaded on the HMI.

The message also advise that if Ethernet download is used, it must be enabled on the HMI.

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance: Support | Schneider Electric Global (se.com)

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