Issue
Can't download to a new HMIGTO / HMIGK using Vijeo Designer v6.2 SP11 or older.

Product Line
HMIGTO and HMIGK families of HMIs

Environment
Vijeo Designer v6.2

Cause
The new HMIGTO/HMIGK families have a hardware component change that requires Vijeo Designer v6.2 SP12.

Resolution
The Harmony HMIGTO and HMIGK families of HMIs that are manufactured recently withSV4.0 or later on the sticker on the back of the HMI require Vijeo Designer v6.2 Service Pack 12.

Please find the download links for SP12 here:
https://www.se.com/us/en/faqs/FAQ000239885/

If this FAQ did not solve your issue, you can chat with us at chat with us or e-mail us at customer.services@se.com to create a case with our Technical Support Team.

If you are not located in North America, please contact your local Customer Care Center for assistance:

Support | Schneider Electric Global (se.com)

Released for:Schneider Electric Australia