Issue
When trying to access the PME Web Applications the page will not load and will produce the following error - ERR_TOO_MANY_REDIRECTS
Resolution
Please follow the following steps to resolve the issue
Steps Followed:
- Open IIS Manager
- Select Default Web Site on the left under Connections
- Double-click Machine Key
- Make sure Validation method = SHA1, Encryption method = Auto
- De-select both Automatically generate at runtime checkboxes
- On the right under Actions, click Generate Keys
- Copy the two keys, one is the Validation key, and the other is the Decryption key.
- Expand Default Web Site
- Click on Dashboards, then double-click Machine Key
- Make sure Validation method = SHA1, Encryption method = AES
- De-select both Automatically generate at runtime checkboxes
- Paste the generated keys into their respective fields.
- Repeat steps 9 through 12 for each of the other pages under Default Web Site.
- Restart IIS by opening the command prompt and running the command: iisreset
- Open Services and restart ION Application Modules Core Services Host (this will also restart ION Application Modules Provider Engine Host and ION Application Modules Data Services Host).
- If you had the Web App open, fully close the browser and open a new one before trying the Web App again.
If the above steps do not resolve your issue please contact your local tech support.