Why is the Network Web Command Line Interface (CLI) grayed out?

Issue:

Why is the Network Web Command Line Interface (CLI) grayed out?

Product Line:

Network Management Card 2 (NMC2) - AP9630/AP9631 version 6.x.x above

• Devices with an embedded Network Management Card 2 include (but are not limited to): Early model 2G Metered/Switched Rack PDUs (AP78, AP79, AP84, AP86, AP88, AP89), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Early model Smart-UPS Online (SRT).

Network Management Card 3 (NMC3) - AP9640/AP9641 version 1.x.x.x above

• Devices with an embedded Network Management Card 3 include (but are not limited to): Metered/Switched Rack PDUs (AP78, AP79, AP84, AP86, AP88, AP89, APDU9), Rack Automatic Transfer Switches (AP44A), Smart-UPS Online (SRT), SRTL2K-3K, Smart-UPS Modular Ultra 5kva to 20kva.

Network Management Card 3 (NMC3) - AP9544, AP9547

Environment:

All serial numbers

Cause:

The Network Web Command Line Interface (CLI) is grayed out when the Network Management Card already has an active SSH, Telnet, or Network CLI session. In this state, the card cannot accept an additional CLI connection until the existing session is disconnected.

Resolution:

The Network Management Card supports up to five (5) active combined SSH, Telnet, and Network CLI sessions. If the maximum number of sessions has been reached, or if a session becomes stuck, the Network Web CLI may appear grayed out.

To clear active or stuck user sessions, you will need to connect directly to the Network Management Card. Please follow the steps on FAQ000283784 to terminate the session(s) and restore access.

Should there be any other questions and/or concerns, feel free to reach out to us at 1-800-800-4272 or via chat with our technical support group at APC by Schneider Electric Customer Technical Support

Released for: Schneider Electric Australia