Issue:

Users may encounter the error message:

Login Failed - Your account has been disabled

when attempting to log in to Secure Connect Advisor - Gate Manager.

Product:

EcoStruxure™ Secure Connect Advisor (formerly known as Vijeo Connect)

Environment:

Secure Remote Access Software in Windows

Resolution:

1- User Account Disabled in Gate Manager

The account being used may have been disabled within the Gate Manager.

To verify this:

• Log in with an administrator account.
• Navigate to Users and check the status of the account.
• If disabled, enable the account and save changes.

Example when account is disabled:

When trying to log in to the Gate Manager:

2- License Expired

If the Secure Connect Advisor yearly subscription-based license has expired, the account will be disabled. To restore access, you must renew the subscription license.

Released for: Schneider Electric Belgium