Issue:
How can I view/export PowerChute Event log?
Product Line:
PowerChute Network Shutdown
PowerChute Serial Shutdown
PowerChute Business Edition
Environment:
All supported OS
Solution:
PowerChute Business Edition / PowerChute Serial Shutdown
To export the event log, navigate to the Event Log screen in the PowerChute user interface (UI) and click Export. This will export the event log to a text file, EventLog.txt, located in the agent directory.
The data log exists in the file <agent path>\DataLog on Windows systems and <agent path>/DataLog on Unix/Linux systems.
The default path for Windows OS is C:\Program Files\APC\PowerChute Serial Shutdown\agent
PowerChute Network Shutdown
Starting with PowerChute Network Shutdown 5.2, log in to the web UI and go to Help -> Export Support Logs
For PowerChute Network Shutdown versions 5.1 and below the event log exists in the file <install path>\group1\EventLog.txt on Windows systems and <install path>/group1/EventLog.txt on Unix/Linux systems.
The default path for Windows OS is C:\Program Files\APC\PowerChute\group1
For other logs see Schneider Electric FAQ FA241061 Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.
