Issue
An ION Service is removed after installation or does not get installed

Environment
Command Prompt running as administrator

Product
ION Enterprise 6.0
StruxureWare Power Monitoring (SPM) 7.0
Power Monitoring Expert 7.2
Power Monitoring Expert 8.x
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021​​​​​​​
Power Monitoring Expert 2022
Power Monitoring Expert 2023

Power Monitoring Expert 2024

Cause
Many different reasons could cause an ION service to not exist. If the issue is during the installation process it is recommended to contact technical support for assistance.

Resolution 1:
Any of the ION services can be registered from the command line by running:
"-Service"
and unregistered with:
"-UnregServer"

The EXE files are located in \system\bin folder.
Below is an example of registering the OPC service.



Below is a list of the executables associated with each ION service. Not all services are available in each version of the software:

Service	Executable
ION Alert Monitor	AlertMonitor.exe
ION Cloud Agent	Cloud.Agent.Pme.Service.exe
ION Component Identifier	PMLexeMonikers.exe
ION Connection Management	PMLConnectionManager.exe
ION Diagnostics and Usage	IONDiagnosticsAndUsage.exe
ION Event Watcher	IONEventWatcherService.exe
ION Log Inserter	logsrv.exe
ION Log Subsystem Router	LogSubsystem.Service.exe
ION Managed Circuit	LogicalDevice.AutoConfig.ServiceHost.exe
ION Network Router	PMLNetman.exe
ION OPC Data Access	ION.OpcDaServer.exe
ION Power Quality Aggregation	IONPowerQualityAggregator.exe
ION PQDIF Exporter	PQDIFExporter.exe
ION Query	QueryServer.exe
ION Real Time Data	IONServices.exe
ION Report Subscription	IONReportSubscriptionService.exe
ION Site	siteserv.exe
ION Software Alarm or ION Software Data Processing	DataProcessorService.exe
ION Software Modbus Gateway	ModbusGatewayService.exe
ION Virtual Processor	vip.exe
ION XML Subscription	WebReach.XMLSubscriptionService.exe
ION XML Subscription Store	SubscriptionStore.exe

Resolution 2:

If the first process does not work and/or throws an error, then a different command can be used. Windows has a built-in command named "sc.exe delete". The format for using this is command is: sc.exe delete <ServiceShortName>

To find the short name of each service Power Monitoring Expert uses go to Registry Editor (you can go to Windows > Run > regedit.exe) and to the path Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Schneider Electric\Power Monitoring Expert\[Product Number associated with version].

You can then press the carrot/arrow beside the product number to expand the options below and the carrot/arrow beside ServiceMetadata to expand the folders within that one. This will provide the short name for all the Power Monitoring Expert services. See the screenshot below:

To recover these services that have been deleted, a reconfigure of the Power Monitoring Expert software can be done from the installer Window.

Publié pour: Schneider Electric Belgium