Issue
When running the installation utility to upgrade Power Monitoring Expert 8.0 or 8.1 to 8.2, the installation will stop on the copying files section with a warning:
"The feature you are trying to use is on a network resource that is unavailable."

When the user manually selects the file via browse the next error is that the file is not a valid installation package for the product.

Product Line
Power Monitoring Expert 8.0

Power Monitoring Expert 8.1

Environment

Power Monitoring Expert 8.2 installation utility

Cause
This problem is a result of RegBrick_x86.msi being detected as a Trojan by some anti-virus software.
When PME is upgraded, the installer tries to uninstall the old msi packages prior to installing the new ones. Since RegBrick_x86.msi cannot be found where expected, you are prompted to find it manually.

Resolution
Cancel the PME installation.
Uninstall RegBrick_x86.msi via Microsoft 'Program Install and Uninstall Troubleshooter'

1.)  Browse to the Microsoft link below:
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
2.)  Download the 'Program Install and Uninstall Troubleshooter' tool and save it locally.
3.)  Run the tool and choose 'RegBrick_x86' from the list of programs that will be presented
4.)  Then click on 'Yes, try uninstall'
5.)  Once this has been done, begin the PME installation utility again

Publié pour: Schneider Electric Belgium