PME 2020 - the 'Help' link does not work in some places in Web Applications if PME does not use 'Web' as virtual root

Issue
If PME is installed and does not use ‘Web’ as the virtual root name, then the Help link does not work at the following locations in the web applications

• Settings > Alarms > Notifications
• Settings > System > Device Manager

Product Line
Power Monitoring Expert 2020

Environment
Web Application > Settings > Help link

Cause
In some places, the Help link is hard-coded to use the default virtual root name (Web) and does not use the virtual root name that was chosen when PME was installed.

Resolution
To workaround this issue, the URL can be manually modified to include the actual virtual root name as shown in the example below:

If "PME" is added in the Virtual root during PME 2020 installation and clicking on "Help" directs to "https://SERVERNAME/Web/Help/en/Content/6 Operating/WebApps/Event Notification/EventNotification_Operation.htm"

then manually change the "Web" to "PME" in the URL:
"https://SERVERNAME/PME/Help/en/Content/6 Operating/WebApps/Event Notification/EventNotification_Operation.htm"

Publié pour: Schneider Electric Belgium