Issue
In the Power Monitoring Expert (PME), an ASCO ATS was added using the ASCO Automatic Transfer Switch (ATS) Configuration Tool. The communications to the PME server was verified, but the device still shows "Cannot Connect" in PME management console. The device may connect momentarily, but in the web applications diagram, there is yellow and/or orange borders on the boxes with error messages such as "the source returned an unexpected result. 'Unexpected ION Exception code 'Not supported' - Illegal Data Address' and no data can be seen.
In the web applications system log, the error "Device Type 'ASCO7000' has not been certified" is eventually populated.
Product line
Power Monitoring Expert 2024
Environment
Power Monitoring Expert (PME)
Cause
When the ASCO ATS Configuration Tool is used to add a device, the PME native driver for the ASCO7000 is used. This driver may need to be upgraded for compatibility.
Resolution
*Warning: Take backups of any files prior to modifying or deleting them. Ensure the backups are in a location that will not be overwritten (i.e. the Desktop).
- Back up the ASCO7000.ion and ASCO7000.xml driver files from the C:\Program Files (x86)\Schneider Electric\Power Monitoring Expert\config\translators location
- Navigate to ..\config\translators\install data\ASCO7000\5.0 and run the ASCO7000 5.0.25050.0.udf file to upgrade the driver
- Follow this FAQ https://www.se.com/us/en/faqs/FA214184/ to delete the tree file of your ASCO device (this should be followed even if the file is shown as clean)
- Navigate to the PME diagrams to confirm real time data can be seen
