The controller error logs contain useful diagnostic information when it is necessary to troubleshoot a controller or system problem. A lot of what is logged are normal system operations that may assist an engineer in diagnosing a problem in the field.

To get the error logs from various controllers follow the procedures below:

NetControllers - 99xx

• Dumb terminal in using HyperTerminal
• Sign into the NetController
• Press V then E and press Enter over the NetController you are attached to
• Press F2
• Hit Alt + Print screen and paste into a Word doc
• Arrow down to single space or Ctrl+D to page down
• Hit Alt + Print screen and paste into a Word doc
• Repeat this process until you are at the end of the errors (up to 200)
• F4 Exits the error log
• See the CX Controllers Programmer’s Guide for all terminal keystrokes
• Email the file to Product Support Services
  

BCX/i2/B3 Controllers

CX9680/ACX5720/ACX5740/9702 Controllers

Note: You can not retrieve errors from NetController I (CX9900) using this tool

• Controller Error Log Tool
• Navigate to C:\Program Files\Continuum
• Double click on ControllerErrorLogTool.exe to open (This will do an install the first time)
• Note: The ErrorLogTool.exe is an older version of this utility and will work, but gives less information and does not contain the error lookup feature.
• Enter in the BCX or master CX IP
• Transport type = UDP or TCP depending on controller configuration
• CX Enode ID = AccNetId from the main CX editor
• Select Continuum in the Mode area, top right

If the controller is a field device then enter the following:

• CX infinet port = Select the one you want to report on
• Infinet Node ID = port number of the i2 device you want the error log out of

Once all the above required entries have been made:

• Click Get Log and the page will populate with any errors
• Once this runs, select SaveAs and name the file

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