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This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
What's the problem if the Communication Error between SoMove 2.0 and Altivar 71 and Cannot Store Data to device?

Description of Error

Somove.V_2.0 software for communicating altivar 71 drive but some times its goes to error mode and we cannot store data to device ,fault message follows ,what we can do for fix these issues OEMFDTContainer.Runtime.Exceptions.DTMDataReadException: Write of single instance data failed! ---> System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt. at Jigfdt.Fdt100.IDtmSingleInstanceDataAccess.Write(String itemList) at sb(DTMItemListXml A_0) --- End of inner exception stack trace --- at ya(DTMItemListXml A_0) at PowerSuite.Modbus.ModbusBelRite.Device. , String value) at PowerSuite.Application.Actions.PairCompatibleDevicesAction.CheckCurrentConnectDeviceMatch(ScanIdentificationInfo scanIdentificationInfo, Boolean& isDeviceFound) at PowerSuite.Application.Actions.PairCompatibleDevicesAction.ObjectActionActionRExecuteBitectionBction.BoundAction. , EventArgs e) at System.Windows.Forms.Timer.OnTick(EventArgs e) at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg) , IntPtr wparam, IntPtr lparam)

Answer
Please try to run the Somove as an administrator, if the problem still persists, Please do the following:
- Uninstall the Somove software & the Altivar DTM libraries, Kindly find attached the procedure to do this
Also find the Somove cleaner exe
- Restart the computer & re-install the Somove
https://www.se.com/ww/en/product-range/2714-somove/?parent-category-id=5100&parent-subcategory-id=5105#overview

Schneider Electric Egypt and North East Africa

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