This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
The Non Volatile error is the result of some instability in Firmware of the Tesys T if wrong current values are configured.
e.g for an LTMR100 the operating current range is 5 to 100A and in case it is configured for a value less than 5A at the time of testing etc , then this may result in the Non-Volatile Error.
The fault does not go away by simply changing these setting to a value higher than 5A. The memory requires to be refreshed with a downgrade and upgrade procedure for the Firmware.
Generally this firmware upgrade needs to be done either by or in presence of SE Engineer , who is trained to work on Tesys T as any mistake in the firmware update process can permanently damage the product.
Kindly find the below link for the procedure
https://www.se.com/ww/en/download/document/TeSys+T+-+instructions+for+upgrade+using+V1_DOT_7+programmer/827284556/Downloads+for+Tesys+T?_downloadcenter_WAR_downloadcenterRFportlet_documentDetailsBackURL=%2Fww_en%2Fschneider%2Fdownloads%2Fresults%2F0%2F8335219-tesys-t%2F%3FshowAsIframe%3Dtrue&_downloadcenter_WAR_downloadcenterRFportlet_showAsIframe=true
e.g for an LTMR100 the operating current range is 5 to 100A and in case it is configured for a value less than 5A at the time of testing etc , then this may result in the Non-Volatile Error.
The fault does not go away by simply changing these setting to a value higher than 5A. The memory requires to be refreshed with a downgrade and upgrade procedure for the Firmware.
Generally this firmware upgrade needs to be done either by or in presence of SE Engineer , who is trained to work on Tesys T as any mistake in the firmware update process can permanently damage the product.
Kindly find the below link for the procedure
https://www.se.com/ww/en/download/document/TeSys+T+-+instructions+for+upgrade+using+V1_DOT_7+programmer/827284556/Downloads+for+Tesys+T?_downloadcenter_WAR_downloadcenterRFportlet_documentDetailsBackURL=%2Fww_en%2Fschneider%2Fdownloads%2Fresults%2F0%2F8335219-tesys-t%2F%3FshowAsIframe%3Dtrue&_downloadcenter_WAR_downloadcenterRFportlet_showAsIframe=true
Released for:Schneider Electric Egypt and North East Africa
