Our Brands

Impact-Company-Logo-English Black-01-177x54

Welcome to the Schneider Electric Website

Welcome to our website.
		
How can we help you today?
This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Why is there no serial cable included with my new Smart-UPS SRT5kVA -10kVA

Issue:

Serial cables are no longer included with Smart-UPS SRT5kVA - 10kVA Models

Product Line:

Smart-UPS SRT

Environment:
SRT5KRMXLI, SRT5KRMXLIM, SRT5KRMXLT, SRT5KRMXLT-IEC, SRT5KRMXLW-HW, SRT5KXLI, SRT5KXLT, SRT5KXLT-IEC
SRT6KRMXLI, SRT6KRMXLIM, SRT6KRMXLT, SRT6KRMXLT-IEC, SRT6KXLI, SRT6KXLT, XRT6KXLT-IEC
SRT8KRMXLI, SRT8KRMXLIM, SRT8KRMXLT, SRT8KRMXLT-IEC, SRT8KXLI, SRT8KXLT, SRT8KXLT-IEC
SRT10KRMXLI, SRT10KRMXLIM, SRT10KRMXLT, SRT10RMKXLT-IEC, SRT10KXLI, SRT10KXLT, SRT10KXLT-IEC,

Cause:

Due to the continued decline and elimination of serial communication ports in server manufacturing and to minimize e-waste, APC™ by Schneider Electric will no longer be providing the RJ-45 to serial communication cable with the above Smart-UPS™ models

Resolution:
A serial cable can be ordered free of charge by contacting the Customer Care Centre using https://www.apc.com/us/en/support/contact-us/ .
You will need your exact model and serial number available when registering. You can find this information on the back of the UPS, a sticker on the corner of the shipping box, or via the "About" menu on the LCD screen.

Schneider Electric Egypt and North East Africa

Explore more
Range:
Users group

Discuss this topic with experts

Visit our community and get advice from experts and peers on this topic and more
Explore more
Range:

Need help?

  • Product Selector

    Quickly and easily find the right products and accessories for your applications.

  • Get a Quote

    Start your sales enquiry online and an expert will connect with you.

  • Where to buy?

    Easily find the nearest Schneider Electric distributor in your location.

  • Help Center

    Find support resources for all your needs, in one place.

  • Products Documentation
  • Software Downloads
  • Product Selector
  • Product Substitution and Replacement
  • Help and Contact Center
  • Find our Offices
  • Get a Quote
  • Where to buy
  • Careers
  • Company Profile
  • Report a misconduct
  • Accessibility
  • Newsroom
  • Investors
  • EcoStruxure
  • Job Search
  • Blog
  • Privacy Policy
  • Cookie Notice
  • Terms of use
  • Change your cookie settings