This FAQ has been written for NEAL (North East Africa and Levant) region. If you are looking for information for another region, please select the correct country from the top-left dropdown in the page and 'Navigate to Browse FAQs' in the Support menu.
Pre-requisite:
You should have a backup file saved on your laptop by using the backup function available in the Maintenance menu of the webpage. The filewill be automatically saved under the name “backup.dat”
1. Apply reset to factory settings (reset level 2):
Fast red blink (2 blinks / sec) while pressing the reset button for more than 10 seconds.
The LED stops after the product is restarting, do not switch off until the LED stops blinking.
If step 1 is not successful, apply step 2.
2. Replace the default gateway by a new one (with the same commercial reference).
Power ON the new PowerTag Link and connect to the webpage (see page 36) .
Go to Maintenance → Backup & Restore, click Browse and open the backup file (.dat)from the previous gateway. Then, click Restore.
You should have a backup file saved on your laptop by using the backup function available in the Maintenance menu of the webpage. The filewill be automatically saved under the name “backup.dat”
1. Apply reset to factory settings (reset level 2):
Fast red blink (2 blinks / sec) while pressing the reset button for more than 10 seconds.
The LED stops after the product is restarting, do not switch off until the LED stops blinking.
If step 1 is not successful, apply step 2.
2. Replace the default gateway by a new one (with the same commercial reference).
Power ON the new PowerTag Link and connect to the webpage (see page 36) .
Go to Maintenance → Backup & Restore, click Browse and open the backup file (.dat)from the previous gateway. Then, click Restore.
Released for: Schneider Electric Egypt and North East Africa
