Disturbance Direction Detection status indicators won't update
Issue
Disturbances are occurring but Disturbance Direction Detection is not seeing any of the disturbances.
Product
Power Monitoring Expert 8.2
Power Monitoring Expert 9.x
Power Monitoring Expert 2020
Power Monitoring Expert 2021
Power Monitoring Expert 2022
Power Monitoring Expert 2023
Power Monitoring Expert 2024
Environment
Vista
Designer
Cause
When Designer is open, the objects that it has open are locked from operation, meaning that they will not operate until Designer is closed. DDD waits for an event to occur and stops before displaying it had seen an event.
Resolution
- Check that all nominal values are set properly.
- In Vista check the disturbance log for any disturbances coming in.
- If the disturbance log is not up to date, make sure Designer is closed and restart VIP.DDD, ION Query Service, and ION Log Inserter.
If this does not bring in disturbances, an External Numeric or Arithmetic module could be used to control the input values. Use Designer to create simulated conditions to trigger a disturbance.
Released for: Schneider Electric Egypt and North East Africa
Need help?
Product Selector
Quickly and easily find the right products and accessories for your applications.
Get a Quote
Start your sales enquiry online and an expert will connect with you.
Where to buy?
Easily find the nearest Schneider Electric distributor in your location.
Help Center
Find support resources for all your needs, in one place.